Simon Moore

Written 4 posts

2021 National Customer Satisfaction Survey Now Live

6th October 2021

We are pleased to announce that the 2021 National Customer Satisfaction Survey is live. Now in its eighth year, the purpose of the annual survey of users of the local authority building standards service is to obtain nationally consistent customer satisfaction data across all 32 local authorities in Scotland.  The data enables a comparison analysis…

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Making a good quality building warrant application

27th August 2021

We have published guidance on what you need to know to make a quality building warrant application. This post covers the reason for developing new national guidance, a summary of what it covers and what we hope it will achieve. Developing the guidance The compliance plan is one of seven workstreams overseen by the Building…

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Seeking views on how digital technologies can transform delivery of the building standards system

23rd August 2021

The Building Standards Futures Board has confirmed their agreement with our plans for the digital transformation of the building standards system in Scotland. Delivery of this transformation will be done in partnership with industry, and Local Authority Building Standards Scotland (LABSS) who represent all of the building standards professionals employed in local authorities. As this…

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2020 National Customer Satisfaction Survey Now Live

8th October 2020

We are pleased to announce that the 2020 National Customer Satisfaction Survey is live. Now in its seventh year, the purpose of the annual survey of users of the local authority building standards service, is to obtain nationally consistent customer satisfaction data across all 32 local authorities in Scotland and to enable comparison analysis between…

Read more