{"id":2495,"date":"2019-02-28T16:55:55","date_gmt":"2019-02-28T16:55:55","guid":{"rendered":"https:\/\/blogs.gov.scot\/digital\/?p=2495"},"modified":"2020-03-10T08:11:39","modified_gmt":"2020-03-10T08:11:39","slug":"digital-identity-scotland-workshop-insight","status":"publish","type":"post","link":"https:\/\/blogs.gov.scot\/digital\/2019\/02\/28\/digital-identity-scotland-workshop-insight\/","title":{"rendered":"Digital Identity Scotland – Workshop insight"},"content":{"rendered":"

Graduate Fast Streamer Madeleine Fleming <\/strong>has been working with the Digital Identity Scotland team to support the design of the team\u2019s programme for the last six months. As she prepares to leave the team at the end of her placement, Madeleine reflects on one of her final tasks \u2013 to deliver a service providers workshop.<\/p>\n

\"\"<\/a><\/p>\n

When the idea of running a workshop to engage with public service providers was first floated, I could absolutely see the benefit of the idea, but it definitely made me a little apprehensive. For me, planning this workshop was a big personal challenge. I\u2019ve done very little public speaking outside of the supportive environment of academia, and I\u2019d never run a workshop. However, as a member of the UK Government\u2019s Digital, Data and Technology Fast Stream, I\u2019ve been lucky enough to attend lots of well-run workshops over the last six months, so I had some great examples to work off.<\/p>\n

The key thing which stuck out to me from the workshops I\u2019d attended was how effective (and fun! \u2013 for me at least) working with Post-Its was. The act of noting something down and sticking it up creates a way for discussion to move past points without trying to \u2018solve\u2019 them then and there. This makes Post-Its perfect for this kind of information-gathering workshop, where the aim is to find out about problems and inefficiencies so that they can inform a long-term programme, not to reach conclusions about how to fix those issues then and there.<\/p>\n

After making the decision to format the workshop around group exercises Post-Its, the rest became surprisingly easy. As part of a multi-disciplinary team, I was able to bounce ideas around and seek suggestions for topics from colleagues \u2013 as a programme which genuinely thrives on the input of stakeholders, we\u2019re never short of questions to ask. Really, the tricky bit was just ensuring we were asking everything in the right way, to get the most thorough responses from our participants.<\/p>\n

We needn\u2019t have worried though<\/a>. On the day, all of our attendees were incredibly engaged and enthusiastic, for which I can\u2019t thank them enough. The insights with which they have provided us are already helping to shape our Outline Business Case and inform our user research, and several organisations have volunteered to do further work with our team to dive deeper into how their current identity verification practices are carried out. This engagement is absolutely invaluable to us as we strive to design our programme\u2019s work around those whom it will benefit the most \u2013 both users and service providers.<\/p>\n

I\u2019ll be able to take forward the skills and learning I\u2019ve gained from hosting this workshop into all my future roles, regardless of what and where they may be. This type of stakeholder engagement and collaborative working is relevant in all areas of Government, and I\u2019m very grateful to have been part of such a supportive team who allowed me the space to lead and gain this experience.<\/p><\/blockquote>\n

Contact the team at DigitalIdentityScotland@gov.scot<\/a>.<\/p>\n

Past blog posts:
\n\u2022 Online Identity Assurance (including our Programme Plan)<\/a>
\n\u2022 What have we been doing? Come see for yourself<\/a>
\n\u2022 Come to our Show and Tell<\/a>
\n\u2022 Welcoming expert and stakeholder input<\/a>
\n\u2022 Focus on technical<\/a>
\n\u2022 Approaching the next phase<\/a>
\n\u2022 Listening to your views<\/a>
\n\u2022 An open approach<\/a>
\n\u2022 Pre Alpha<\/a>
\n\u2022 Working with OIX<\/a>
\n\u2022 Join us in our proof of concept stage<\/a>
\n\u2022 Opportunity to attend next National Stakeholder meeting<\/a>
\n\u2022 Thank you stakeholders<\/a>
\n\u2022 Collaborating through OIX<\/a>
\n\u2022 Voices: Ruchir Shah<\/a>
\n\u2022 See you in 2019<\/a>
\n\u2022 Introducing Digital Identity Scotland<\/a>
\n\u2022 Understanding the services’ perspective<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

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