{"id":2584,"date":"2019-04-12T10:19:43","date_gmt":"2019-04-12T10:19:43","guid":{"rendered":"https:\/\/blogs.gov.scot\/digital\/?p=2584"},"modified":"2020-03-10T08:10:31","modified_gmt":"2020-03-10T08:10:31","slug":"digital-identity-scotland-user-research-on-the-road-part-2","status":"publish","type":"post","link":"https:\/\/blogs.gov.scot\/digital\/2019\/04\/12\/digital-identity-scotland-user-research-on-the-road-part-2\/","title":{"rendered":"Digital Identity Scotland – User research on the road, part 2"},"content":{"rendered":"

Welcome to this latest update from the Digital Identity Scotland team, fresh from a field trip to bonnie Inverness.<\/p>\n

As you may have read in some of our previous posts, we have a very active strand of user research ongoing, to ensure our programme receives broad input from groups who would be likely to use any new digital identity service.<\/p>\n

Following team visits to Perth and Tweedbank<\/a> to gain insights on the interests of service provider organisations in digital identity, work over the last month has turned to the interests of people who use services.<\/p>\n

In April, the user research team has hosted two sessions, firstly in Edinburgh and latterly in Inverness, to guide small groups of volunteers from the Social Security Experience Panels<\/a> through low-fidelity online user journeys.<\/p>\n

This included gathering users\u2019 comments on the creating an account with an identity provider (IDP) organisations, which can be used to authenticate a person\u2019s identity for accessing services online.<\/p>\n

\"\"<\/a><\/p>\n

Marianne O\u2019Loughlin, Senior User Researcher, said:<\/p>\n

\u201cFor these sessions, we set out with the aim of better understanding attitudes to the sharing of their personal data, relating to the information that people need to provide when they are signing in to use a government service online.<\/p>\n

\u201cWith these sessions in Edinburgh and Inverness, we have gained some really interesting initial insights on issues such as the use of privately-run IDPs and having a choice of providers.<\/p>\n

\u201cOur user research is continuing and we will continue exploring issues of trust and more in coming weeks, to ensure peoples\u2019 opinions and concerns are understood, to inform the design of our programme.\u201d<\/p>\n

Contact the team at DigitalIdentityScotland@gov.scot<\/a>.<\/p>\n

Past blog posts:
\n\u2022 Online Identity Assurance (including our Programme Plan)<\/a>
\n\u2022 What have we been doing? Come see for yourself<\/a>
\n\u2022 Come to our Show and Tell<\/a>
\n\u2022 Welcoming expert and stakeholder input<\/a>
\n\u2022 Focus on technical<\/a>
\n\u2022 Approaching the next phase<\/a>
\n\u2022 Listening to your views<\/a>
\n\u2022 An open approach<\/a>
\n\u2022 Pre Alpha<\/a>
\n\u2022 Working with OIX<\/a>
\n\u2022 Join us in our proof of concept stage<\/a>
\n\u2022 Opportunity to attend next National Stakeholder meeting<\/a>
\n\u2022 Thank you stakeholders<\/a>
\n\u2022 Collaborating through OIX<\/a>
\n\u2022 Voices: Ruchir Shah<\/a>
\n\u2022 See you in 2019<\/a>
\n\u2022 Introducing Digital Identity Scotland<\/a>
\n\u2022 Understanding the services’ perspective<\/a>
\n\u2022 Workshop insight<\/a>
\n\u2022 User research on the road<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Welcome to this latest update from the Digital Identity Scotland team, fresh from a field trip to bonnie Inverness. 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