{"id":3305,"date":"2020-08-06T07:17:50","date_gmt":"2020-08-06T07:17:50","guid":{"rendered":"https:\/\/blogs.gov.scot\/digital\/?p=3305"},"modified":"2022-01-26T11:52:29","modified_gmt":"2022-01-26T11:52:29","slug":"understanding-digital-transformation","status":"publish","type":"post","link":"https:\/\/blogs.gov.scot\/digital\/2020\/08\/06\/understanding-digital-transformation\/","title":{"rendered":"Understanding Digital Transformation"},"content":{"rendered":"

Blog by Elaine Burgess, Service Owner, Digital Transformation Service.<\/strong><\/p>\n

The world is changing at a rapid pace. People around the globe have become used to accessing the services they love at the touch of a button, from online banking to online shopping. This has raised citizen\u2019s expectations about the services they receive from Government and public sector organisations.<\/p>\n

\"\"<\/p>\n

About the Digital Transformation Service<\/strong><\/p>\n

The Digital Transformation Service (DTS), based in the Scottish Government’s Digital Directorate, supports the Scottish public sector to deliver well designed, user led services to citizens so that they can better access public services.<\/p>\n

We do this by:
\n1. helping public sector organisations to grow their digital skills and develop new ways of working
\n2. promoting user led service design that focuses on people rather than systems
\n3. providing access to common platforms and tools that can be re-used across the public sector
\n4. bringing public sector organisations together to solve common problems
\n5. encouraging digital ways of working to drive value for money
\n6. using intelligence to inform evidence based decision making, including our approach to tackling common risks and blockers<\/p>\n

We are a lean team with a big vision:<\/p>\n

\u201cScottish Government public services are well designed, sustainable, delivered at pace<\/strong> and meet people\u2019s raised expectations<\/strong>\u201d<\/p>\n

We are supported by a Digital Partner (Sopra Steria) who complement our capability and enable us to benefit from a broader range of lessons learned and experiences.<\/p>\n

What is Digital Transformation?<\/strong><\/p>\n

There is a spectrum of understanding across the public sector about what Digital Transformation actually means. In conversations, the words used by stakeholders often provide clues as to the level of digital maturity in an organisation. Listening to these words, helps us in DTS to understand how best to help organisations on their Digital journey.<\/p>\n

We have used some of these words to help others understand what Digital Transformation is and is not.<\/p>\n

Digital Transformation is:
\n\u2022 \u2018questions\u2019 \u2013 making sure we know what the (real) problem is before finding an answer
\n\u2022 \u2018users\u2019 \u2013 focusing on their needs and experiences
\n\u2022 \u2018services\u2019 \u2013 co-creating visions and delivering outcomes
\n\u2022 \u2018agile\u2019 \u2013 incrementally building capability in a way that allows us to test and learn
\n\u2022 \u2018DDaT\u2019 \u2013 using the Digital, Data and Technology capability framework for Government to support organisations to deliver transformation in the right way<\/p>\n

Digital Transformation is not:
\n\u2022 \u2018systems\u2019 \u2013 we do not build or run systems
\n\u2022 \u2018websites\u2019 \u2013 we do not build or run websites
\n\u2022 \u2018business needs\u2019 \u2013 we will appropriately prioritise the needs of all stakeholders (including users) to maximise impact
\n\u2022 \u2018requirements\u2019 \u2013 we have learned that focusing solely on requirements rarely delivers service levels worthy of the Digital Scotland Service Standard<\/p>\n

Building our collective understanding of Digital Transformation will help us build a Digital Government that works for everyone, citizens, organisations and colleagues.<\/p>\n

How do DTS work with organisations?<\/strong><\/p>\n

We work with public sector organisations in partnership. We are a \u2018critical friend\u2019 who can provide healthy challenge and support on the public sector\u2019s most complex digital challenges.<\/p>\n

We will know that we have been successful when we are no longer required and organisations have everything they need in-house to continue to transform.<\/p>\n

Looking ahead<\/strong><\/p>\n

Over the coming months, we will be sharing more information about the Digital Transformation Service, including success stories, lessons learned and insights.<\/p>\n

In the meantime you can find out more about how we work by accessing the Scottish Approach to Service Design<\/a> or signing up to a course with the Scottish Digital Academy<\/a>.<\/p>\n

Get in touch<\/strong>
\nIf you would like to find out more about Digital Transformation or the services we offer, you can contact us at DTS@gov.scot<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

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This has raised citizen\u2019s expectations about the services they receive from Government and…<\/p>\n","protected":false},"author":317,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,7],"tags":[19,82,81,72],"class_list":["post-3305","post","type-post","status-publish","format-standard","hentry","category-digital-scotland","category-digital-transformation-service","tag-digital","tag-government","tag-scottish","tag-transformation"],"yoast_head":"\nUnderstanding Digital Transformation - Digital<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blogs.gov.scot\/digital\/2020\/08\/06\/understanding-digital-transformation\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Understanding Digital Transformation - Digital\" \/>\n<meta property=\"og:description\" content=\"Blog by Elaine Burgess, Service Owner, Digital Transformation Service. 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