{"id":5045,"date":"2024-07-30T14:07:20","date_gmt":"2024-07-30T14:07:20","guid":{"rendered":"https:\/\/blogs.gov.scot\/digital\/?p=5045"},"modified":"2024-07-30T14:27:30","modified_gmt":"2024-07-30T14:27:30","slug":"digital-programme-digital-scotland-service-manual","status":"publish","type":"post","link":"https:\/\/blogs.gov.scot\/digital\/2024\/07\/30\/digital-programme-digital-scotland-service-manual\/","title":{"rendered":"Digital programme – Digital Scotland Service Manual"},"content":{"rendered":"

Blog by Thomas Ozers, Senior Delivery Manager, Digital Scotland Service Manual team.<\/strong><\/p>\n

Hi there! A very warm welcome from the Digital Scotland Service Manual<\/a> team to our blog! In this first one, we\u2019re keen to outline what the manual is and who it is for, and outline some of the key pieces of work we\u2019re delivering as we iteratively develop the service manual offering.<\/p>\n

The project team have been working tirelessly over the last year to establish some base principles, and agree how we will deliver the changes we need to meet our objectives. One of thing we needed to do was establish the current purpose of DSSM. This can be stated as:<\/p>\n

\u201csupporting public service reform by reducing the cost of delivery, improving the design of services and increasing digital knowledge\u201d<\/em><\/p>\n

Sounds pretty straight forward right? But wrapped up in this is the establishment of a new operational model for the whole public sector \u2013 something we haven\u2019t done before but are very much up for the challenge of doing.<\/p>\n

We know that we need to do things better and in a more joined up way and the establishment of the service manual will form a core aspect of making sure the new operational model is fit for purpose, sustainable and enticing for people to engage with it.<\/p>\n

To set us off on the right footing, we have developed a vision and mission statement to guide our work and ensure we remain focused on the aspirations of how we want\u00a0 the service manual to be both received and perceived.<\/p>\n

And our mission is to:<\/p>\n

\u201ccentralise guidance, streamlining access to specialist knowledge from experts and communicating these methods to public sector teams in Scotland\u201d.<\/em><\/p>\n

Our vision is to be the:<\/p>\n

\u201ctrusted, comprehensive guidance and advice service for all public service bodies, enabling them to design, build and maintain high quality and cost-effective digital services.<\/em><\/p>\n

To achieve our ambitions, we\u2019ve distilled this into a series of objectives, strategies and tactics to help us along the way.<\/p>\n

Who is the manual for?<\/strong><\/p>\n

The manual is for those about to start or currently undertaking digital transformation projects in the Scottish public sector, specifically those assessed under the Technology Assurance Framework<\/a> (TAF).<\/p>\n

Those outside of TAF can also make use of the manual but won\u2019t be able to access some aspect of advice. <\/em>Suffice to say that anyone can make use of the manual \u2013 it\u2019s in the public domain – and so we do encourage those of you who may fall outside of the scope, to still consider it first when you embark on new digital projects.<\/p>\n

Agile delivery<\/strong><\/p>\n

The manual is in Agile delivery and will be iteratively developed, with new content, content pathways, and products and services released incrementally and based on how our users want to interact with us and what is important to them.<\/p>\n

We\u2019re still in the very early stages, but would encourage everyone to take a look at the manual and give us feedback and suggestions on how we can make it better.<\/p>\n

We expect to transition from a project team to business as usual operations by early 2025, after which products and services we own or that are referenced in our content will be subject to continuous improvement, based on both user and business needs.<\/p>\n

What\u2019s in the manual?<\/strong><\/p>\n

The establishment of a new online presence for the Digital Scotland Service Manual is probably the single most important thing we\u2019ve delivered to date.<\/p>\n

We\u2019ve been live for almost 6 months now, progressing through our first few iterations, and I\u2019m super pleased to say that the manual\u00a0 is a significant improvement both in terms of content and accessibility, when compared to the old Digital Support Hub.<\/p>\n

The home page includes a series of topic based tiles such as<\/p>\n