{"id":5718,"date":"2025-12-18T08:59:25","date_gmt":"2025-12-18T08:59:25","guid":{"rendered":"https:\/\/blogs.gov.scot\/digital\/?p=5718"},"modified":"2025-12-18T13:38:49","modified_gmt":"2025-12-18T13:38:49","slug":"reusable-service-patterns-in-scottish-public-sector-services","status":"publish","type":"post","link":"https:\/\/blogs.gov.scot\/digital\/2025\/12\/18\/reusable-service-patterns-in-scottish-public-sector-services\/","title":{"rendered":"Reusable service patterns in Scottish public sector services"},"content":{"rendered":"\r\n<p><strong>Blog post by Kirsty Sinclair, User-Centred Design, Lead Service Designer, and Anusree Raju, Senior Interaction Designer.<\/strong><\/p>\r\n<p>Service pattern design work is supporting the adoption of common digital solutions and promoting reuse across services, aligning with the refreshed <a href=\"https:\/\/www.gov.scot\/publications\/digital-strategy-scotland-vision-statement\/pages\/7\/\">Digital Strategy for Scotland vision statement: Sustainable Digital Public Services<\/a>. <br \/><br \/>Reusable service patterns is a term for design methods that\u2019s having a moment right now.<\/p>\r\n<p>We\u2019ve been working on them in the Scottish Government&#8217;s Digital Directorate for a little over a year now; looking across our services, categorising, naming, plotting them alongside live projects and then iterating. <br \/><br \/>The work is at a stage to share, and so this post will cover:<\/p>\r\n<ul>\r\n<li>the work so far; what methods we used to get to our working list<\/li>\r\n<li>where we are now; what service patterns are currently being developed inside Digital<\/li>\r\n<li>the work to go; how we\u2019ll iterate and update them over time<\/li>\r\n<\/ul>\r\n<p><strong>What are service patterns?<\/strong><\/p>\r\n<p>Many of our public service journeys have similar moments in them, moments where citizens are doing things like checking their eligibility, renewing, updating, registering, etc.<\/p>\r\n<div id=\"attachment_5730\" style=\"width: 1034px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/blogs.gov.scot\/digital\/wp-content\/uploads\/sites\/5\/2025\/12\/blogpost1_image1.png\"><img decoding=\"async\" aria-describedby=\"caption-attachment-5730\" class=\"wp-image-5730 size-large lazyload\" data-src=\"https:\/\/blogs.gov.scot\/digital\/wp-content\/uploads\/sites\/5\/2025\/12\/blogpost1_image1-1024x349.png\" alt=\"Alt : Some of the service patterns that teams can arrange their journeys from arranged in a row: \u2018Prepare\u2019, \u2018Log in\u2019, \u2018Upload\u2019, \u2018Schedule\u2019, \u2018Get decision\u2019 and \u2018Renew\u2019.\" width=\"1024\" height=\"349\" data-srcset=\"https:\/\/blogs.gov.scot\/digital\/wp-content\/uploads\/sites\/5\/2025\/12\/blogpost1_image1-1024x349.png 1024w, https:\/\/blogs.gov.scot\/digital\/wp-content\/uploads\/sites\/5\/2025\/12\/blogpost1_image1-300x102.png 300w, https:\/\/blogs.gov.scot\/digital\/wp-content\/uploads\/sites\/5\/2025\/12\/blogpost1_image1-768x261.png 768w, https:\/\/blogs.gov.scot\/digital\/wp-content\/uploads\/sites\/5\/2025\/12\/blogpost1_image1-1536x523.png 1536w, https:\/\/blogs.gov.scot\/digital\/wp-content\/uploads\/sites\/5\/2025\/12\/blogpost1_image1-750x255.png 750w, https:\/\/blogs.gov.scot\/digital\/wp-content\/uploads\/sites\/5\/2025\/12\/blogpost1_image1-802x273.png 802w, https:\/\/blogs.gov.scot\/digital\/wp-content\/uploads\/sites\/5\/2025\/12\/blogpost1_image1.png 1865w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/349;\" \/><\/a><p id=\"caption-attachment-5730\" class=\"wp-caption-text\">Alt : Some of the service patterns that teams can arrange their journeys from arranged in a row: \u2018Prepare\u2019, \u2018Log in\u2019, \u2018Upload\u2019, \u2018Schedule\u2019, \u2018Get decision\u2019 and \u2018Renew\u2019.<\/p><\/div>\r\n<p>We recognised that we shouldn\u2019t be starting from scratch when designing each service, rather, we should work with a set of blocks that can be arranged to compose service journeys.<\/p>\r\n<p>What if these blocks looked, felt and operated similarly \u2013 regardless of the service they appeared in? E.g. checking my eligibility for solar panels felt similar to checking my eligibility for child benefits. That experience could save time designing service moments but also helps to save our users time as they move more smoothly through services that operate to their existing expectations. <br \/><br \/>What if those assembling new\/improved services had access to this kit of parts? They could arrange them into their service journeys, tweak as necessary, then move to test those as prototypes. <br \/><br \/>We think that offering this as a working design method can save time, money and effort for service staff while also building consistency, trust and efficiency with users. <br \/><br \/>We wanted to plot all the repeatable building blocks of our services, to understand what this kit of parts might need to include. So, we started by looking at all the things that our services are helping folk to <strong>do<\/strong>.<br \/><br \/><strong>Finding our service patterns<\/strong><\/p>\r\n<p>We started by looking across all the services that our website, <a href=\"https:\/\/www.mygov.scot\/\">mygov.scot<\/a>, currently houses and points to. We found more than 400!<\/p>\r\n<p>Many are arms-length organisations, some are services run by our 32 local authorities, some are the services run by the UK Government.<\/p>\r\n<p>That leaves many Scottish-run services. We started to categorise them by their main function and generated our first list of 22 working service patterns. <br \/><br \/>We did the work on a large mural board. Making a card for each service, then moving it to a category, and giving that category a name. We used \u2018good services are verbs\u2019 as a mantra here, as our services should exist to help make a change happen.<\/p>\r\n<div id=\"attachment_5732\" style=\"width: 1034px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/blogs.gov.scot\/digital\/wp-content\/uploads\/sites\/5\/2025\/12\/blogpost1_image2-scaled.jpg\"><img decoding=\"async\" aria-describedby=\"caption-attachment-5732\" class=\"wp-image-5732 size-large lazyload\" data-src=\"https:\/\/blogs.gov.scot\/digital\/wp-content\/uploads\/sites\/5\/2025\/12\/blogpost1_image2-1024x785.jpg\" alt=\"alt : Slide showing 400+ services categorised into our first 22 pattern groups, by action.\" width=\"1024\" height=\"785\" data-srcset=\"https:\/\/blogs.gov.scot\/digital\/wp-content\/uploads\/sites\/5\/2025\/12\/blogpost1_image2-1024x785.jpg 1024w, https:\/\/blogs.gov.scot\/digital\/wp-content\/uploads\/sites\/5\/2025\/12\/blogpost1_image2-300x230.jpg 300w, https:\/\/blogs.gov.scot\/digital\/wp-content\/uploads\/sites\/5\/2025\/12\/blogpost1_image2-768x589.jpg 768w, https:\/\/blogs.gov.scot\/digital\/wp-content\/uploads\/sites\/5\/2025\/12\/blogpost1_image2-1536x1177.jpg 1536w, https:\/\/blogs.gov.scot\/digital\/wp-content\/uploads\/sites\/5\/2025\/12\/blogpost1_image2-2048x1570.jpg 2048w, https:\/\/blogs.gov.scot\/digital\/wp-content\/uploads\/sites\/5\/2025\/12\/blogpost1_image2-668x512.jpg 668w, https:\/\/blogs.gov.scot\/digital\/wp-content\/uploads\/sites\/5\/2025\/12\/blogpost1_image2-548x420.jpg 548w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/785;\" \/><\/a><p id=\"caption-attachment-5732\" class=\"wp-caption-text\">Slide showing 400+ services categorised into our first 22 pattern groups, by action.<\/p><\/div>\r\n<p>Once we had our first 22 service patterns, we started talking to different teams about them, and about the idea that reusable service patterns could help us to develop quick prototypes with service teams. Each team had edits and additions. We talked a lot about naming conventions. <br \/><br \/>We also started to bring the service patterns into live projects (detailed blog post coming soon) which helped us to tweak their naming and uses. <br \/><br \/>We\u2019ve established this working list of 39 service patterns. We fully expect this to change over time as we continue to work with organisations and end-users, collaborating to scope future services \u2013 and as the needs, technology and policy within those services changes.<\/p>\r\n<p><b><span data-contrast=\"auto\">Exploring\u00a0service patterns and where they fit in a service journey<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\r\n<p><span data-contrast=\"auto\">Our team has been looking at how these<\/span><b><span data-contrast=\"auto\">\u00a0reusable Scottish Government service patterns<\/span><\/b><span data-contrast=\"auto\">\u00a0appear across a service journey. Understanding their placement\u2014whether at the\u00a0<\/span><b><span data-contrast=\"auto\">start<\/span><\/b><span data-contrast=\"auto\">,\u00a0<\/span><b><span data-contrast=\"auto\">middle<\/span><\/b><span data-contrast=\"auto\">, or\u00a0<\/span><b><span data-contrast=\"auto\">end<\/span><\/b><span data-contrast=\"auto\">\u00a0of a service\u2014helps us design more consistent and user-friendly experiences.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\r\n<p><b><span data-contrast=\"auto\">Reusable service patterns at the\u00a0start of\u00a0a\u00a0service<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:0,&quot;335559738&quot;:210,&quot;335559739&quot;:210,&quot;335559740&quot;:300}\">\u00a0<\/span><\/p>\r\n<ul>\r\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Discovering that a service exists;\u00a0Learn, Understand<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:210,&quot;335559739&quot;:210,&quot;335559740&quot;:300}\">\u00a0<\/span><\/li>\r\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Finding the service for\u00a0you;\u00a0Find, Search<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:210,&quot;335559739&quot;:210,&quot;335559740&quot;:300}\">\u00a0<\/span><\/li>\r\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Getting Support; Contact, Get help<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:210,&quot;335559739&quot;:210,&quot;335559740&quot;:300}\">\u00a0<\/span><\/li>\r\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Get ready to start; Check, Prepare<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:210,&quot;335559739&quot;:210,&quot;335559740&quot;:300}\">\u00a0<\/span><\/li>\r\n<\/ul>\r\n<p><b><span data-contrast=\"auto\">Reusable service patterns in the\u00a0middle of\u00a0a<\/span><\/b><b><span data-contrast=\"auto\">\u00a0<\/span><\/b><b><span data-contrast=\"auto\">service<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:210,&quot;335559739&quot;:210,&quot;335559740&quot;:300}\">\u00a0<\/span><\/p>\r\n<ul>\r\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Getting Access; Log in<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:210,&quot;335559739&quot;:210,&quot;335559740&quot;:300}\">\u00a0<\/span><\/li>\r\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Updating a service; Tell, Report, Renew, Contact preferences<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:210,&quot;335559739&quot;:210,&quot;335559740&quot;:300}\">\u00a0<\/span><\/li>\r\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Applying to a service; Apply, Register,\u00a0About\u00a0you,\u00a0About\u00a0your business, Offer,\u00a0Add\u00a0reference, Upload,\u00a0Pay\u00a0(in), Prove, Declare, Confirmation\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:210,&quot;335559739&quot;:210,&quot;335559740&quot;:300}\">\u00a0<\/span><\/li>\r\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Contact a service; Schedule, Additional Information<\/span><\/li>\r\n<\/ul>\r\n<p><b><span data-contrast=\"auto\">Reusable service patterns\u00a0through the\u00a0continued use\u00a0of\u00a0a<\/span><\/b><b><span data-contrast=\"auto\">\u00a0<\/span><\/b><b><span data-contrast=\"auto\">service<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:210,&quot;335559739&quot;:210,&quot;335559740&quot;:300}\">\u00a0<\/span><\/p>\r\n<ul>\r\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Using the service; Get the thing,\u00a0Get\u00a0assessed, Data sharing<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:210,&quot;335559739&quot;:210,&quot;335559740&quot;:300}\">\u00a0<\/span><\/li>\r\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Challenging decisions; Complain, Challenge, Appeal, Refund<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:210,&quot;335559739&quot;:210,&quot;335559740&quot;:300}\">\u00a0<\/span><\/li>\r\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Leaving a service when it\u2019s right; Cancel, Log out<\/span><\/li>\r\n<\/ul>\r\n<p><span data-contrast=\"auto\">This approach helps us design journeys that feel predictable and supportive for users.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:300}\">\u00a0<\/span><\/p>\r\n<p><b><span data-contrast=\"auto\">Next steps<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\r\n<ul>\r\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">If\u00a0you\u2019re\u00a0working in Scottish public sector services,\u00a0we\u2019d\u00a0appreciate feedback on\u00a0additional\u00a0service patterns that your service may need.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\r\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">If\u00a0you\u2019re\u00a0working on another service,\u00a0we\u2019d\u00a0love to hear how these patterns differ from your own \u2013 and whether any more cross over could be helpful.<\/span> <span data-contrast=\"auto\">Get in touch: <\/span><a href=\"mailto:deliver.digital@gov.scot\"><span data-contrast=\"none\">deliver.digital@gov.scot<\/span><\/a> <span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\r\n<\/ul>\r\n<p>We\u2019ll continue to share how these service patterns are being used in our design work, and helping to provide consistency across the infrastructure, data and technical components of our services.\u00a0\u00a0<\/p>\r\n<p><span data-contrast=\"auto\">This is work in\u00a0progress and\u00a0sharing it helps to make it better.\u00a0<\/span><\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Blog post by Kirsty Sinclair, User-Centred Design, Lead Service Designer, and Anusree Raju, Senior Interaction Designer. Service pattern design work is supporting the adoption of common digital solutions and promoting reuse across services, aligning with the refreshed Digital Strategy for Scotland vision statement: Sustainable Digital Public Services. Reusable service patterns is a term for design&#8230;<\/p>\n","protected":false},"author":317,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,509,463],"tags":[19,508,95,507,506,262],"class_list":["post-5718","post","type-post","status-publish","format-standard","hentry","category-digital-scotland","category-service-pattern-design","category-user-centred-design-2","tag-digital","tag-promoting-reuse-across-services","tag-scottish-government","tag-service-pattern-design","tag-service-patterns","tag-user-centred-design-ucd"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reusable service patterns in Scottish public sector services - Digital<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blogs.gov.scot\/digital\/2025\/12\/18\/reusable-service-patterns-in-scottish-public-sector-services\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reusable service patterns in Scottish public sector services - Digital\" \/>\n<meta property=\"og:description\" content=\"Blog post by Kirsty Sinclair, User-Centred Design, Lead Service Designer, and Anusree Raju, Senior Interaction Designer. Service pattern design work is supporting the adoption of common digital solutions and promoting reuse across services, aligning with the refreshed Digital Strategy for Scotland vision statement: Sustainable Digital Public Services. 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