{"id":5743,"date":"2025-12-22T11:28:08","date_gmt":"2025-12-22T11:28:08","guid":{"rendered":"https:\/\/blogs.gov.scot\/digital\/?p=5743"},"modified":"2025-12-22T11:28:08","modified_gmt":"2025-12-22T11:28:08","slug":"creating-the-service-patterns-cards","status":"publish","type":"post","link":"https:\/\/blogs.gov.scot\/digital\/2025\/12\/22\/creating-the-service-patterns-cards\/","title":{"rendered":"Creating the service patterns cards"},"content":{"rendered":"

Blog post by Kirsty Sinclair, User-Centred Design, Lead Service Designer, and Anusree Raju, Senior Interaction Designer.<\/strong><\/p>\n

This is blog post three of three. Read the previous blogs in the series<\/a>.<\/p>\n

Service pattern design work is supporting the adoption of common digital solutions and promoting reuse across services, aligning with the refreshed Digital Strategy for Scotland vision statement: Sustainable Digital Public Services<\/a>.<\/p>\n

This post is about the tools and methods we created to collaborate on service design and development work, using service patterns. We knew we wanted to design an activity to facilitate teams across the public sector to assemble their future service journeys from the patterns.<\/span><\/p>\n

At first, our scoping sessions with teams were either online or hybrid, and so we quickly mocked up a way to\u00a0pick and choose\u00a0patterns from our\u00a0list, and\u00a0move them onto a horizontal service journey line, using online collaboration boards. We called these the \u2018drag and drop\u2019 sessions.\u00a0<\/span><\/p>\n

Participants would often not\u00a0interact, and\u00a0instead\u00a0observe\u00a0the facilitator moving the patterns\u00a0they\u2019d\u00a0highlighted in discussion, as well as layering in\u00a0details and unique service moments for consideration.<\/span><\/p>\n

As demand for these sessions to be in person grew, we wanted to incorporate these behavioural observations and test the idea of the patterns being a physical card-sort type activity.\u00a0<\/span><\/p>\n

\"Alt<\/a>

Service patterns postcards in action \u2013 plotted along a horizontal line on a brown roll of paper.<\/p><\/div>\n

Steps we took<\/span><\/b>\u00a0<\/span><\/p>\n