{"id":843,"date":"2016-05-23T09:21:14","date_gmt":"2016-05-23T09:21:14","guid":{"rendered":"https:\/\/blogs.gov.scot\/digital\/?p=843"},"modified":"2016-08-30T10:23:56","modified_gmt":"2016-08-30T10:23:56","slug":"our-new-approach-to-benefits-realisation","status":"publish","type":"post","link":"https:\/\/blogs.gov.scot\/digital\/2016\/05\/23\/our-new-approach-to-benefits-realisation\/","title":{"rendered":"Our new approach to Benefits Realisation"},"content":{"rendered":"<p>This is a post by <a href=\"https:\/\/twitter.com\/Scott_mclear\"><span style=\"color: #0000ff;\">Scott McLear<\/span><\/a>, our\u00a0Digital Communications and Engagement Manager<\/p>\n<p><span style=\"font-family: Arial;\">A measurement and benefit framework was established in 2012 to show the positive impact of the strategy <\/span><a href=\"http:\/\/www.gov.scot\/Publications\/2012\/09\/6272\"><span style=\"color: #0000ff; font-family: Arial;\">Scotland\u2019s Digital Future: Delivery of Public Services<\/span><\/a><span style=\"font-family: Arial;\">.<\/span><\/p>\n<p>Methodology used to help capture evidence of benefits was heavily based on survey feedback from Citizens and Public Sector organisations. Since the survey was compiled, the Digital Directorate have developed new National Level Action programmes to support delivery of the strategy. This meant that we couldn\u2019t easily adapt the survey to include them.<a href=\"https:\/\/blogs.gov.scot\/digital\/wp-content\/uploads\/sites\/5\/2016\/05\/Benefits-Realisation-21.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-873 lazyload\" data-src=\"https:\/\/blogs.gov.scot\/digital\/wp-content\/uploads\/sites\/5\/2016\/05\/Benefits-Realisation-21.png\" alt=\"\" width=\"560\" height=\"315\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 560px; --smush-placeholder-aspect-ratio: 560\/315;\" \/><\/a><span style=\"font-family: Arial;\"><strong>Going forward<\/strong><\/span><\/p>\n<p><span style=\"font-family: Arial;\">We recognise and accept that we made mistakes previously when we collected information from public sector organisations, but working with colleagues in the User Research team, a review and redesign of the Digital Public Services measurement and benefits framework has been undertaken.<\/span><\/p>\n<p><span style=\"font-family: Arial;\">We will use the Scottish Approach to Service Design \u2013 ensuring our project is led by user focussed service thinking. T<\/span><span style=\"font-family: Arial;\">his approach will help us understand the current landscape of users, define the problems with the current framework and identify opportunities for development. This work will inform the development, prototyping and testing of a new framework that meets the needs of the wide range of people involved in contributing to and managing the benefits realisation of the Digital Public Services strategy.<\/span><\/p>\n<p><span style=\"font-family: Arial;\">This work will help us implement:<\/span><span style=\"font-family: Arial;\">\u00a0<\/span><\/p>\n<ul>\n<li>a flexible system that can be adapted to capture new initiatives<\/li>\n<li>a standard and consistent approach to benefits realisation across the DPS Portfolio that has added value for everyone<\/li>\n<li>measurement of value at the outset of programmes, projects and initiatives<\/li>\n<li>benefit realisation and baseline positions in initial business cases<\/li>\n<li>regular benefit reporting from programmes, projects and initiatives to the Portfolio Management Office.\u00a0 This will allow the PMO to provide comprehensive reporting on the Portfolio benefits of the strategy to wide ranging audiences<\/li>\n<li>Programme and Project Managers have a credible and robust evidence reporting process for benefits to wide ranging audiences<\/li>\n<li>clear and direct links of programmes, projects and initiatives to the strategy<\/li>\n<\/ul>\n<p><strong><span style=\"font-family: Arial;\">Discovery Sessions<\/span><\/strong><\/p>\n<p>We aim to work closely and in partnership with public sector organisations to put user needs at the forefront of service delivery and design, so we have planned workshops over the next couple of months to include Citizens and Public Sector organisations in the development of our new approach.<span style=\"font-family: Arial;\"><a href=\"https:\/\/blogs.gov.scot\/digital\/wp-content\/uploads\/sites\/5\/2016\/05\/Edinburgh-14June.png\"><img decoding=\"async\" class=\"aligncenter size-large wp-image-877 lazyload\" data-src=\"https:\/\/blogs.gov.scot\/digital\/wp-content\/uploads\/sites\/5\/2016\/05\/Edinburgh-14June-1024x1024.png\" alt=\"\" width=\"620\" height=\"620\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 620px; --smush-placeholder-aspect-ratio: 620\/620;\" \/><\/a><\/span><span style=\"font-family: Arial;\">Attending these sessions will help us build a picture of the current complexity and challenges, and understand the positive and negative aspects of the current framework (including process, objectives, and activities).<\/span><\/p>\n<p><span style=\"font-family: Arial;\">It will also help us understand how stakeholders\/users use the data created by the framework, and their perception of the measurement and benefits framework.<\/span><\/p>\n<p><span style=\"font-family: Arial;\">If you would like to attend any of the workshops please get in touch with the team by emailing <\/span><a href=\"mailto:dps@gov.scot\"><span style=\"color: #0000ff; font-family: Arial;\">dps@gov.scot<\/span><\/a><span style=\"font-family: Arial;\">\u00a0<\/span><\/p>\n<p><strong><span style=\"font-family: Arial;\">Get in touch<\/span><\/strong><span style=\"font-family: Arial;\">\u00a0<\/span><\/p>\n<p>We\u2019ll be sharing updates on this, and much more on social, so follow the team via <a href=\"https:\/\/www.twitter.com\/digitalscots\"><span style=\"color: #0000ff;\">@digitalscots<\/span><\/a> for more updates. Want to comment? Get in touch below!<img decoding=\"async\" class=\"aligncenter size-full wp-image-876 lazyload\" data-src=\"https:\/\/blogs.gov.scot\/digital\/wp-content\/uploads\/sites\/5\/2016\/05\/Benefits-Realisation1.jpg\" alt=\"\" width=\"893\" height=\"119\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 893px; --smush-placeholder-aspect-ratio: 893\/119;\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This is a post by Scott McLear, our\u00a0Digital Communications and Engagement Manager A measurement and benefit framework was established in 2012 to show the positive impact of the strategy Scotland\u2019s Digital Future: Delivery of Public Services. Methodology used to help capture evidence of benefits was heavily based on survey feedback from Citizens and Public Sector&#8230;<\/p>\n","protected":false},"author":17,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,16],"tags":[],"class_list":["post-843","post","type-post","status-publish","format-standard","hentry","category-digital-public-services","category-scottish-approach-to-service-design"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Our new approach to Benefits Realisation - Digital<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blogs.gov.scot\/digital\/2016\/05\/23\/our-new-approach-to-benefits-realisation\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Our new approach to Benefits Realisation - Digital\" \/>\n<meta property=\"og:description\" content=\"This is a post by Scott McLear, our\u00a0Digital Communications and Engagement Manager A measurement and benefit framework was established in 2012 to show the positive impact of the strategy Scotland\u2019s Digital Future: Delivery of Public Services. 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