Fairer Scotland
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Putting people first in Scotland’s social security system
22nd February 2019 by Shirley-Anne Somerville MSP
Recent press stories about the DWP using deflection scripts to get callers off the phone was disappointing but not surprising. We know from our own research that almost three in five people rated their experience of the current DWP system as ‘poor’ or ‘very poor’. Since taking on this post, and speaking to users of…
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