{"id":1747,"date":"2015-10-22T13:20:27","date_gmt":"2015-10-22T13:20:27","guid":{"rendered":"http:\/\/blogs.scotland.gov.uk\/health-and-social-care-integration\/?p=1747"},"modified":"2018-03-09T15:23:23","modified_gmt":"2018-03-09T15:23:23","slug":"carers-caring-and-care-services-we-care","status":"publish","type":"post","link":"https:\/\/blogs.gov.scot\/health-social-care\/2015\/10\/22\/carers-caring-and-care-services-we-care\/","title":{"rendered":"Carers, Caring and Care Services \u2013 We Care!"},"content":{"rendered":"<p>Since launching the fresh new\u00a0<a href=\"http:\/\/www.careinfoscotland.scot\/\">Care Information Scotland (CIS)\u00a0Service<\/a>\u00a0in June this year the Partnership and Engagement team at NHS 24 have been busy working with our partners and stakeholders to promote the benefits of the service.<\/p>\n<p>For those who look after someone, need care themselves or are planning for future care needs, this re-designed service now serves as a national multi-channel resource allowing people access to comprehensive, accurate and up-to-date information and signposting.<\/p>\n<p>As we now support young carers (under 18) and young adult carers (18-25), a real focus of our work has been identifying ways to engage better and promote the service to young people and of course anyone or agency who plays a critical role with these age groups.<\/p>\n<p>Over the last few months\u00a0we have been able to take advantage of our existing relationships with many of the further and higher education institutions to attend Freshers&#8217; events and distribute resources and information about the redesigned CIS service across Scotland.<\/p>\n<p>Not only have we had the opportunity to speak to hundreds of students and not forgetting, staff who are carers, we have also taken the opportunity to promote these services to staff and students involved in courses such as:<\/p>\n<ul>\n<li>HNC Social Care<\/li>\n<li>NC Higher Health Care<\/li>\n<li>Access to Nursing<\/li>\n<li>Health Studies<\/li>\n<li>Health Promotion<\/li>\n<\/ul>\n<p>We must have impressed! As we&#8217;ve been invited back to several colleges and universities to do formal presentations about our entire range of health and care services and we will continue to attend a series of information days across Scotland. We really value these opportunities as it lets us connect with <em>people,<\/em> and let&#8217;s face it, everything we do is about people and how we can support them.<\/p>\n<p><strong>Uncovering people&#8217;s needs&#8230;<\/strong><br \/>\nEngaging with people was also critical to the service redesign and indeed one clear\u00a0recommendation made during our redesign discovery phase was an identified need for <strong>webchat<\/strong>. Potential service users told us that they want to engage digitally, therefore webchat has been integrated into our CIS we platform as a channel of delivery and we are pleased to say that the demand for this service has increased month on month since the launch in June. Our Health Information Advisors have also enjoyed communicating and supporting enquirers through this channel. Watch this space, as we&#8217;d really love to capture a case study in relation to this in the near future.<\/p>\n<p><strong>Ever evolving&#8230;<\/strong><br \/>\nOf course nothing stands still and it&#8217;s only right that we continually strive to enhance our service offering. Taking on board user feedback and working alongside our partners and colleagues across the Integration and Reshaping Care and Care Support and Rights Division improvements are imminent.<\/p>\n<p><strong>We&#8217;d love to hear from you&#8230;<br \/>\n<\/strong>If you have any feedback or comments about the redesigned service, we&#8217;d really welcome this,\u00a0<a href=\"http:\/\/www.careinfoscotland.scot\/contact-us\/\">contact us<\/a>.<\/p>\n<p>The Care Information Scotland helpline is available on 0800 011 3200 between 8am and 10pm seven days a week.<\/p>\n<p>The online service is available at\u00a0<a href=\"http:\/\/www.careinfoscotland.scot\/\">www.careinfoscotland.scot<\/a>\u00a0and includes video content, webchat and BrowseAloud, a speech and reading support tool which can also translate material into different languages.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Since launching the fresh new\u00a0Care Information Scotland (CIS)\u00a0Service\u00a0in June this year the Partnership and Engagement team at NHS 24 have been busy working with our partners and stakeholders to promote the benefits of the service. For those who look after someone, need care themselves or are planning for future care needs, this re-designed service now&#8230;<\/p>\n","protected":false},"author":95,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[33,35,39,76,116,180,221],"class_list":["post-1747","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-care-information-scotland","tag-carers","tag-change","tag-engagement","tag-integration","tag-redesign","tag-support"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Carers, Caring and Care Services \u2013 We Care! - Health and Social Care<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blogs.gov.scot\/health-social-care\/2015\/10\/22\/carers-caring-and-care-services-we-care\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Carers, Caring and Care Services \u2013 We Care! - Health and Social Care\" \/>\n<meta property=\"og:description\" content=\"Since launching the fresh new\u00a0Care Information Scotland (CIS)\u00a0Service\u00a0in June this year the Partnership and Engagement team at NHS 24 have been busy working with our partners and stakeholders to promote the benefits of the service. For those who look after someone, need care themselves or are planning for future care needs, this re-designed service now...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blogs.gov.scot\/health-social-care\/2015\/10\/22\/carers-caring-and-care-services-we-care\/\" \/>\n<meta property=\"og:site_name\" content=\"Health and Social Care\" \/>\n<meta property=\"article:published_time\" content=\"2015-10-22T13:20:27+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2018-03-09T15:23:23+00:00\" \/>\n<meta name=\"author\" content=\"Linda White\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Linda White\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blogs.gov.scot\/health-social-care\/2015\/10\/22\/carers-caring-and-care-services-we-care\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blogs.gov.scot\/health-social-care\/2015\/10\/22\/carers-caring-and-care-services-we-care\/\"},\"author\":{\"name\":\"Linda White\",\"@id\":\"https:\/\/blogs.gov.scot\/health-social-care\/#\/schema\/person\/7f91f40318ecb23b884b90a68f468999\"},\"headline\":\"Carers, Caring and Care Services \u2013 We Care!\",\"datePublished\":\"2015-10-22T13:20:27+00:00\",\"dateModified\":\"2018-03-09T15:23:23+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/blogs.gov.scot\/health-social-care\/2015\/10\/22\/carers-caring-and-care-services-we-care\/\"},\"wordCount\":525,\"commentCount\":4,\"keywords\":[\"Care Information Scotland\",\"carers\",\"Change\",\"Engagement\",\"Integration\",\"Redesign\",\"support\"],\"articleSection\":[\"Uncategorized\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/blogs.gov.scot\/health-social-care\/2015\/10\/22\/carers-caring-and-care-services-we-care\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blogs.gov.scot\/health-social-care\/2015\/10\/22\/carers-caring-and-care-services-we-care\/\",\"url\":\"https:\/\/blogs.gov.scot\/health-social-care\/2015\/10\/22\/carers-caring-and-care-services-we-care\/\",\"name\":\"Carers, Caring and Care Services \u2013 We Care! - Health and Social Care\",\"isPartOf\":{\"@id\":\"https:\/\/blogs.gov.scot\/health-social-care\/#website\"},\"datePublished\":\"2015-10-22T13:20:27+00:00\",\"dateModified\":\"2018-03-09T15:23:23+00:00\",\"author\":{\"@id\":\"https:\/\/blogs.gov.scot\/health-social-care\/#\/schema\/person\/7f91f40318ecb23b884b90a68f468999\"},\"breadcrumb\":{\"@id\":\"https:\/\/blogs.gov.scot\/health-social-care\/2015\/10\/22\/carers-caring-and-care-services-we-care\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/blogs.gov.scot\/health-social-care\/2015\/10\/22\/carers-caring-and-care-services-we-care\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/blogs.gov.scot\/health-social-care\/2015\/10\/22\/carers-caring-and-care-services-we-care\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/blogs.gov.scot\/health-social-care\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Carers, Caring and Care Services \u2013 We Care!\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/blogs.gov.scot\/health-social-care\/#website\",\"url\":\"https:\/\/blogs.gov.scot\/health-social-care\/\",\"name\":\"Health and Social Care\",\"description\":\"Scottish Government Blog\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/blogs.gov.scot\/health-social-care\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/blogs.gov.scot\/health-social-care\/#\/schema\/person\/7f91f40318ecb23b884b90a68f468999\",\"name\":\"Linda White\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/blogs.gov.scot\/health-social-care\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/blogs.gov.scot\/health-social-care\/wp-content\/wphb-cache\/gravatar\/360\/36084e40fa04602cc31708d53e94803dx96.jpg\",\"contentUrl\":\"https:\/\/blogs.gov.scot\/health-social-care\/wp-content\/wphb-cache\/gravatar\/360\/36084e40fa04602cc31708d53e94803dx96.jpg\",\"caption\":\"Linda White\"},\"description\":\"Senior Engagement Manager, Social Security Policy and Delivery Division\",\"url\":\"https:\/\/blogs.gov.scot\/health-social-care\/author\/lindawhite\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Carers, Caring and Care Services \u2013 We Care! - Health and Social Care","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blogs.gov.scot\/health-social-care\/2015\/10\/22\/carers-caring-and-care-services-we-care\/","og_locale":"en_GB","og_type":"article","og_title":"Carers, Caring and Care Services \u2013 We Care! - Health and Social Care","og_description":"Since launching the fresh new\u00a0Care Information Scotland (CIS)\u00a0Service\u00a0in June this year the Partnership and Engagement team at NHS 24 have been busy working with our partners and stakeholders to promote the benefits of the service. For those who look after someone, need care themselves or are planning for future care needs, this re-designed service now...","og_url":"https:\/\/blogs.gov.scot\/health-social-care\/2015\/10\/22\/carers-caring-and-care-services-we-care\/","og_site_name":"Health and Social Care","article_published_time":"2015-10-22T13:20:27+00:00","article_modified_time":"2018-03-09T15:23:23+00:00","author":"Linda White","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Linda White","Estimated reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blogs.gov.scot\/health-social-care\/2015\/10\/22\/carers-caring-and-care-services-we-care\/#article","isPartOf":{"@id":"https:\/\/blogs.gov.scot\/health-social-care\/2015\/10\/22\/carers-caring-and-care-services-we-care\/"},"author":{"name":"Linda White","@id":"https:\/\/blogs.gov.scot\/health-social-care\/#\/schema\/person\/7f91f40318ecb23b884b90a68f468999"},"headline":"Carers, Caring and Care Services \u2013 We Care!","datePublished":"2015-10-22T13:20:27+00:00","dateModified":"2018-03-09T15:23:23+00:00","mainEntityOfPage":{"@id":"https:\/\/blogs.gov.scot\/health-social-care\/2015\/10\/22\/carers-caring-and-care-services-we-care\/"},"wordCount":525,"commentCount":4,"keywords":["Care Information Scotland","carers","Change","Engagement","Integration","Redesign","support"],"articleSection":["Uncategorized"],"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/blogs.gov.scot\/health-social-care\/2015\/10\/22\/carers-caring-and-care-services-we-care\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/blogs.gov.scot\/health-social-care\/2015\/10\/22\/carers-caring-and-care-services-we-care\/","url":"https:\/\/blogs.gov.scot\/health-social-care\/2015\/10\/22\/carers-caring-and-care-services-we-care\/","name":"Carers, Caring and Care Services \u2013 We Care! - Health and Social Care","isPartOf":{"@id":"https:\/\/blogs.gov.scot\/health-social-care\/#website"},"datePublished":"2015-10-22T13:20:27+00:00","dateModified":"2018-03-09T15:23:23+00:00","author":{"@id":"https:\/\/blogs.gov.scot\/health-social-care\/#\/schema\/person\/7f91f40318ecb23b884b90a68f468999"},"breadcrumb":{"@id":"https:\/\/blogs.gov.scot\/health-social-care\/2015\/10\/22\/carers-caring-and-care-services-we-care\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blogs.gov.scot\/health-social-care\/2015\/10\/22\/carers-caring-and-care-services-we-care\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/blogs.gov.scot\/health-social-care\/2015\/10\/22\/carers-caring-and-care-services-we-care\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blogs.gov.scot\/health-social-care\/"},{"@type":"ListItem","position":2,"name":"Carers, Caring and Care Services \u2013 We Care!"}]},{"@type":"WebSite","@id":"https:\/\/blogs.gov.scot\/health-social-care\/#website","url":"https:\/\/blogs.gov.scot\/health-social-care\/","name":"Health and Social Care","description":"Scottish Government Blog","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blogs.gov.scot\/health-social-care\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Person","@id":"https:\/\/blogs.gov.scot\/health-social-care\/#\/schema\/person\/7f91f40318ecb23b884b90a68f468999","name":"Linda White","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/blogs.gov.scot\/health-social-care\/#\/schema\/person\/image\/","url":"https:\/\/blogs.gov.scot\/health-social-care\/wp-content\/wphb-cache\/gravatar\/360\/36084e40fa04602cc31708d53e94803dx96.jpg","contentUrl":"https:\/\/blogs.gov.scot\/health-social-care\/wp-content\/wphb-cache\/gravatar\/360\/36084e40fa04602cc31708d53e94803dx96.jpg","caption":"Linda White"},"description":"Senior Engagement Manager, Social Security Policy and Delivery Division","url":"https:\/\/blogs.gov.scot\/health-social-care\/author\/lindawhite\/"}]}},"_links":{"self":[{"href":"https:\/\/blogs.gov.scot\/health-social-care\/wp-json\/wp\/v2\/posts\/1747","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.gov.scot\/health-social-care\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.gov.scot\/health-social-care\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.gov.scot\/health-social-care\/wp-json\/wp\/v2\/users\/95"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.gov.scot\/health-social-care\/wp-json\/wp\/v2\/comments?post=1747"}],"version-history":[{"count":0,"href":"https:\/\/blogs.gov.scot\/health-social-care\/wp-json\/wp\/v2\/posts\/1747\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.gov.scot\/health-social-care\/wp-json\/wp\/v2\/media?parent=1747"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.gov.scot\/health-social-care\/wp-json\/wp\/v2\/categories?post=1747"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.gov.scot\/health-social-care\/wp-json\/wp\/v2\/tags?post=1747"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}