{"id":3081,"date":"2022-11-30T11:01:09","date_gmt":"2022-11-30T11:01:09","guid":{"rendered":"https:\/\/blogs.gov.scot\/health-social-care\/?p=3081"},"modified":"2022-11-30T11:24:21","modified_gmt":"2022-11-30T11:24:21","slug":"putting-inclusive-communications-at-the-heart-of-the-national-care-service","status":"publish","type":"post","link":"https:\/\/blogs.gov.scot\/health-social-care\/2022\/11\/30\/putting-inclusive-communications-at-the-heart-of-the-national-care-service\/","title":{"rendered":"Putting inclusive communications at the heart of the National Care Service"},"content":{"rendered":"<p><span data-contrast=\"auto\">The National Care Service will support a diverse range of people across Scotland. It is important we work with as wide a range of people as possible whilst designing the NCS, to ensure all needs and experiences are captured. That is why we are learning about different communication needs to ensure we are inclusive.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Scottish Government user researchers supported a project earlier this year to develop the policy and support for people in Scotland who use Augmentative and Alternative Communication (AAC).\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">I want to share what we learned to help anyone else working with people with similar needs in the future.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">What is Augmentative and Alternative Communication (AAC)?<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">AAC is a range of strategies and tools to help people who struggle with their speech to communicate as effectively as possible, in as many situations as possible. This can range from letter or pictures boards to specialist computer-based systems.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Who uses AAC?<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Many people with disabilities and health conditions in Scotland use AAC. We met people with a wide range of conditions such as: cerebral palsy, autism, speech impacted by cancer surgery, speech impacted by stroke and rare genetic syndromes such as Rett syndrome.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">What we learned about working with people who use AAC\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\">Help from a specialist is invaluable when working with needs you don\u2019t understand or have experience with<\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\">Plan for conversations to take longer than \u2018usual\u2019<\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\">Prepare for a slower pace of conversation<\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\">Longer conversations can be quite tiring for some participants, so share as much information in advance\u00a0<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><b><span data-contrast=\"auto\">We had to adjust our approach to meet a broad range of communication needs<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Working with the Speech and Language therapist taught us how much we design our work around presuming everyone is comfortable or able to answer open questions. She advised that for some participants open questions could be really challenging to answer. Instead some people need to be provided with options they could respond with, a bit like how you might structure questions in a survey.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Talking about different communication needs in theory is quite different from doing it in practice. Ultimately, it is okay to tell the person you\u2019re speaking with that you have not worked with an AAC user before, that you are nervous and to ask for honest feedback on how you did.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">We will continue to learn about different communication needs to ensure we are being as inclusive as possible whilst designing the National Care Service.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The National Care Service will support a diverse range of people across Scotland. It is important we work with as wide a range of people as possible whilst designing the NCS, to ensure all needs and experiences are captured. That is why we are learning about different communication needs to ensure we are inclusive.\u00a0\u00a0 Scottish&#8230;<\/p>\n","protected":false},"author":703,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[320],"tags":[],"class_list":["post-3081","post","type-post","status-publish","format-standard","hentry","category-national-care-service"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Putting inclusive communications at the heart of the National Care Service - Health and Social Care<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blogs.gov.scot\/health-social-care\/2022\/11\/30\/putting-inclusive-communications-at-the-heart-of-the-national-care-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Putting inclusive communications at the heart of the National Care Service - Health and Social Care\" \/>\n<meta property=\"og:description\" content=\"The National Care Service will support a diverse range of people across Scotland. 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