Justice and Safety
Justice online: digital services in Citizens Advice Bureaus
Always looking for an opportunity to raise awareness of the Justice Digital Strategy (JDS), this 2016 annual conference presented the perfect opportunity to reach a wide geographical spread. Citizen’s Advice Bureaus (CABs) from all over Scotland were represented at the three day event.
The participants were keen to hear about digital progress and a session was jointly presented by the Justice Online Project Manager, Paula McGee and the Manager of Policy and Development, Hazel Thoms at the Scottish Legal Aid Board. SLAB have an interest and involvement in the wider advice landscape.
The participants heard about mygov.scot and its objective to allow people and businesses to access the right information at the right time. Then a workshop session followed where delegates identified how CABs already use some digital methods to improve outcomes for people facing civil problems, such as online appointment systems and the availability of supporting video.
Finally, there was discussion and ideas on using other digital solutions to tackle existing barriers and pressures to further help those who use CAB services.
The data gathered will be of great value to the JDS team in gaining an understanding of the wider digital landscape within the third sector, where direct assistance to people is provided. It helps to build an overall picture of the availability of digital self help tools and the potential for further digital developments.
The JDS delivery team will use this information within their civil resolution discovery work, where the benefits of digital are being researched to aid problem prevention and early informal resolution.
The key aim is to help those that use these services get a resolution and to divert issues, where appropriate, away from the more costly formal civil justice system.
We welcome comments, ideas and questions at any stage of this work.