{"id":2463,"date":"2017-11-29T14:58:50","date_gmt":"2017-11-29T14:58:50","guid":{"rendered":"https:\/\/blogs.gov.scot\/planning-architecture\/?p=2463"},"modified":"2017-11-29T14:58:50","modified_gmt":"2017-11-29T14:58:50","slug":"edevelopment-scot-survey-for-users-analysis-report","status":"publish","type":"post","link":"https:\/\/blogs.gov.scot\/planning-architecture\/2017\/11\/29\/edevelopment-scot-survey-for-users-analysis-report\/","title":{"rendered":"eDevelopment.scot \u2013 Survey for Users Analysis Report"},"content":{"rendered":"

We conducted a survey aimed at the users of our service\u00a0 to obtain feedback on what improvements could be made to the eDevelopment service<\/a>, and its ePlanning and eBuildingStandards portals. The survey ran over a 3 week period from the 16th October to the 6th November, with 135 users responding\u00a0 to a short series of questions based on previous feedback received from the support desk and stakeholder events.<\/p>\n

It sought feedback from users on a wide range of issues, including asking for users\u2019 views on improvements to the service they would like to see in the future. The survey highlighted key areas where we have performed well, but more importantly, also key areas where users feel that we need to improve. As shown in the analysis set out below, this feedback contained both positive and negative user experiences.<\/p>\n

Thank you all for participating – this useful feedback will directly inform future updates and changes to the ePlanning and eBuildingStandards portals, and help us to improve the user experience of the eDevelopment.scot service.<\/p>\n

Question 1: Service Usage<\/strong><\/h3>\n

\"\"<\/p>\n

Just over half of users that responded to this question indicated that they have used both the ePlanning and the eBuildingStandards services, with a lesser proportion of respondents having used just the ePlanning service, and a much lower proportion of respondents using just the eBuildingStandards portal.<\/p>\n

Question 2: Potential Improvements for 2018\/19<\/strong><\/h3>\n

\"\"<\/a><\/p>\n

The survey asked each respondent to nominate three possible improvements from a list of 12 that they would like to see being taken forward. This list was developed from feedback received from various sources; notably through discussions with planning and building authorities, the local authority survey, and from users contacting the eDevelopment Support Desk.<\/p>\n

There were two improvements that were supported by the majority of respondents: being able to upload multiple supporting documents at once, and wanting to see a streamlined process for adding supplementary supporting documents.<\/p>\n

Other popular improvements (in descending order) included having the ability to make additional payments through the service,\u00a0 providing a clearer indication when a form has or has not been submitted, maintaining \u201clogged in\u201d status to the eDevelopment service between sessions, and improved navigation for users around the eDevelopment portal, and the retention of submitted forms on the portal for longer than 90 days.<\/p>\n

Question 3: Maximum File Size for Supporting Documents<\/strong><\/h3>\n

\"\"<\/a><\/p>\n

The majority of respondents felt that the current 5MB limit for the size of a single file was insufficient, with some 62% of respondents indicating that this should be increased.<\/p>\n

Question 4: Description of eDevelopment Services<\/strong><\/h3>\n

Respondents were asked to describe the eDevelopment.scot service in three words. The words were analysed and allocated into three categories: positive, neutral and negative. Of these, there was an broadly even split between positive and negative words (around 37% of words used for each) with the remaining 26% of words described as neutral.<\/p>\n

These included:<\/p>\n