{"id":4649,"date":"2020-12-07T10:51:25","date_gmt":"2020-12-07T10:51:25","guid":{"rendered":"https:\/\/blogs.gov.scot\/scotlands-economy\/?p=4649"},"modified":"2020-12-07T10:51:25","modified_gmt":"2020-12-07T10:51:25","slug":"improving-digital-public-services","status":"publish","type":"post","link":"https:\/\/blogs.gov.scot\/scotlands-economy\/2020\/12\/07\/improving-digital-public-services\/","title":{"rendered":"Improving digital public services"},"content":{"rendered":"

New report benchmarks Scotland\u2019s digital progress against neighbours<\/strong><\/p>\n

Scotland is ahead of the UK and most of Europe when it comes to digital public services but needs to do more to compete with Nordic countries, according to a new report<\/a>.<\/p>\n

Researchers used \u2018mystery shoppers\u2019 to find out what it was like dealing with public services in Scotland at eight major life events \u2013 including starting a business, moving house and studying.<\/p>\n

Scotland scored 67% on the key benchmarks \u2013 compared to 54% for the UK as a whole and 59% on average for the EU. However, more work is needed on the \u201cbuilding blocks\u201d of digital government to reach the same level as high-performing Finland, Denmark, Sweden and Norway.<\/p>\n

The Scottish Government commissioned consulting firm Capgemini Invent to produce the report as part of work to deliver a refreshed digital strategy for Scotland. Capgemini produces annual \u201cDigital Maturity\u201d reports for the EU, and assessed Scotland using the same methodology. The consultation on a new Digital Strategy for Scotland is open until 23 December.<\/p>\n

Public Finance Minister Ben Macpherson said:<\/p>\n

\u201cScotland is working to become a digital leader in an interconnected world, and the coronavirus (COVID-19) pandemic has made clearer than ever the importance of good digital public services. This report confirms that we\u2019re already ahead of the game when it comes to digital public services and I want to make sure we build on that progress.<\/p>\n

\u201cWe recognise the researchers\u2019 recommendations for how we can improve further, and we are currently consulting on our draft digital strategy which contains plans to address many of these points. We will continue to work with other European counties to learn from their experiences and share our own.\u201d<\/p>\n

Fiona Young, Head of Capgemini Invent in Scotland, said:<\/p>\n

\u201cWell designed and executed digital services should enable citizens and businesses to seamlessly interact with public services, which has also been heightened by the COVID-19 pandemic. Scotland\u2019s position, which is above the EU27+ average, is testimony to the progress made in developing its online government services in line with its digital strategy. Moving forward, a continued focus on social, economic and wellbeing outcomes backed by fiscal measures will help accelerate the transformation and realise its vision of a Digital Scotland.\u201d<\/p>\n

Jane Morrison-Ross, CEO of digital technologies industry trade body ScotlandIS, said:<\/p>\n

\u201cWe live in a Scotland where digital underpins our most important public services to deliver a healthier, more environmentally conscious, wealthier and inclusive nation.<\/p>\n

\u201cThis report recognises our progress but there is more to do and the Scottish Government is already working towards these goals with partners. Together we can take the learnings from the report and continue to create a digital Scotland that is good for the people, the economy, the environment and the government.\u201d<\/p>\n

Read the report<\/a><\/strong><\/p>\n

Respond to the consultation on Scotland’s Digital Strategy<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

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