Social Security

Experience Panels Update

August 11, 2017 by No Comments | Category Social Security, Social Security Experience Panels

About Your Benefits & You

Over 2,400 volunteers have signed up to work with us as part of the Experience Panels. We have now started our first piece of research called ‘About Your Benefits & You’.

From this research, we want to learn more about our panel members, including what they think works in the current system, and where there is room for improvement. This research involves a survey, sent out to all of our experience panel members, as well as a series of focus groups around Scotland.

So, this summer, we will be out and about, hearing from people with direct, personal experience of the current system. We’re holding sessions in Edinburgh, Glasgow, Glenrothes, Dumfries, Hawick, Ayr, Perth, East Kilbride, Airdrie, Dundee, Aberdeen and Inverness. Don’t worry if you haven’t been able to come along and meet us this time round, there will be more opportunities to get involved.

Over the last two weeks, we’ve been meeting people, listening to their experiences of the current system, and their ideas for making a Scottish system that works for them. In these conversations, we have touched on all aspects of the current system, from how people find out about benefits, all the way to appeals. One thing that has come through all discussions is the need for a system that puts dignity and respect at its heart.

This research will help us to understand what the priorities of our panel members are. From this, we will be able to design a work plan for the Experience Panels that is more collaborative, and reflects not only what the Scottish Government, but what our panel members think is important too.

This research will run until early September, after which we will analyse and write up a research report that will be shared with all panel members.

Trish Brady-Campbell, Senior Research Officer, Scottish Government

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