Kate Lyne
Written 7 posts
Scottish Approach to Service Design: Creating Conditions for Change
3rd July 2019
This blog is by Dr Dhruv Sharma, User Reaserch Lead at the Scottish Government. Amongst all the exciting stuff I do within Scottish Government’s Office of the Chief Designer, one crucial part of my job is replying to the question, “so, what does Scottish Approach to Service Design actually mean?” Thankfully we now have…
Inviting BSL users to take part in research and events
28th February 2019
Dr Philip J Kirk, Senior User Researcher, writes about how the Digital Directorate is helping to make events more accessible for the British Sign Language (BSL) community. As an organisation providing services for citizens, we’re responsible for making sure our research and events are inclusive and accessible. We must include people who feel excluded. Discussions…
Scottish Government to host International Design in Government Conference
27th February 2019
Announcement from Sarah Davidson, Director General for Organisational Development and Operations. I am delighted to announce that Scottish Government will host the International Design in Government conference in Edinburgh on 25 – 26 June. The International Design in Government conference brings together an established community of designers working in government across the world….
Making events more accessible: return of the inclusion form
21st February 2019
Dr Philip J Kirk, Senior User Researcher in the Digital Directorate shares an update on the work the Office of the Chief Designer is doing to help make events more accessible. As an organisation providing services for citizens, we’re responsible for making sure research and design activities are inclusive and accessible. This includes making sure…
Helping people take part in research and events
14th February 2019
Making events more accessible This blog is by Dr Philip J Kirk, Senior User Researcher in the Digital Directorate. As an organisation providing services for citizens, we’re responsible for making sure research and design activities are inclusive and accessible. We must avoid unintentionally excluding anyone, for example because venues cannot accommodate an assistance dog….
Redesigning Design
17th December 2018
This is a blog by Dhruv Sharma and Anna Henderson in the Office of the Chief Designer about making sure everyone can participate in design activities. The way we deliver government is changing. Governments redesigning services around the needs of users is just one very practical example of this. It seems ironic that, while design…
Web archiving – what you need to know
29th November 2018
To celebrate World Digital Preservation Day (29 November) we’ve published guidance on web archiving. Working with National Records of Scotland and National Library of Scotland – the organisations who carry out legal duties to archive web content – we’ve created new archiving guidance for content owners across the public sector. Our aim is to make…