Digital

  • Care Inspectorate’s Stage 2 Digital Transformation project – communications and engagement

    29th July 2026 by

    Blog by Niamh Duncan, Independent Assurance Stakeholder Communications Manager in the Scottish Government’s Digital Assurance Office. Introduction The Care Inspectorate have been undertaking the second stage of an ambitious digital transformation project since May 2020. Stage 2 of the project builds on the replacement of end of life legacy systems and aims to continue the...

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  • Strengthening the Foundations of ScotPayments

    27th July 2026 by

    Megan Abbott, Lead Business Relationship Manager in the Scottish Government’s ScotPayments team shares an update on ScotPayments progress.  As Scotland’s common payments platform, ScotPayments helps public sector organisations make payments that people depend on every day. Behind every payment is an expectation that services are reliable, secure and available when needed. In a previous blog,...

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  • What keeps Scotland connected? The hidden infrastructure behind everyday life

    23rd July 2026 by

    Robbie McGhee, Deputy Director of Digital Connectivity based within the Scottish Government’s Digital Directorate blogs about digital infrastructure. More than just broadband  When people ask me what I do, and what my team leads on, they tend to think about broadband.  But digital connectivity is much bigger than that. It is one of the foundations on which modern Scotland relies. Every day, millions of...

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  • Care Inspectorate’s Stage 2 Digital Transformation project – governance in an agile delivery environment

    22nd July 2026 by

    Blog by Niamh Duncan, Independent Assurance Stakeholder Communications Manager in the Scottish Government’s Digital Assurance Office. Introduction The Care Inspectorate have been undertaking the second stage of an ambitious digital transformation project since May 2020. Stage 2 of the project builds on the replacement of end of life legacy systems and aims to continue the...

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  • Scottish Government Digital Academy: Progress Update on Deliverables

    16th July 2026 by

    Lee Dunn, head of the Scottish Government Digital Academy provides an update on the progress being delivered through the Scottish Government Digital Academy.  The Digital Strategy Vision Statement and the Sustainable Public Services Delivery Plan were published in November 2025. Co-owned by the Scottish Government and Local Government (Digital Office for Scottish Local Government and COSLA) these documents...

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  • Care Inspectorate’s Stage 2 Digital Transformation project – using assurance proactively

    15th July 2026 by

    Blog by Niamh Duncan, Independent Assurance Stakeholder Communications Manager, Scottish Government, Digital Assurance Office. Introduction The Care Inspectorate is a scrutiny body which supports improvement, looking at the quality of care in Scotland to ensure it meets high standards. Over 600 staff work across Scotland, specialising in health and social care, early learning and childcare,...

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  • The most common myths about User Research (and why they persist)

    13th July 2026 by

    Aileen Baxter, Lead User Researcher at Social Security Scotland blogs about some common myths around user research.  User research has never been more important in government, yet it remains widely misunderstood. Even as research becomes more embedded in teams, misconceptions still exist about what it is, when it should be used, and the value it...

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  • Moving beyond clear and simple to reach overwhelmed users

    9th July 2026 by

    Sarah Waterfield, Senior Content Designer blogs about using a test and learn approach to improving letters issued by Social Security Scotland. Imagine you’ve waited months for an important decision. One that will shape your daily life. The process has been long and sometimes difficult: gathering documents, sharing personal health information, asking for help, then the...

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  • Getting ready for beta: inside data.gov.scot

    7th July 2026 by

    Blog by Auren Clarke, Senior Product Manager in the Digital Directorate’s Open Data Team, Data Division. The Scottish Government is working with Storm ID to build data.gov.scot, a new service to make it easier to find, access and reuse data about Scotland. This blog is the second in a series. You can read the first...

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  • Why our team blogs

    26th June 2026 by

    Claire Robertson, Senior Content Designer in Social Security Scotland guest blogs about the value of blogging. On the 2 year (ish) anniversary of our Social Security Scotland content design blog, I thought it would be useful to reflect on the value of blogging and how it has helped our team. What do other teams think...

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