Kate Lyne

Written 7 posts

Scottish Approach to Service Design: Creating Conditions for Change

3rd July 2019

This blog is by Dr Dhruv Sharma, User Reaserch Lead at the Scottish Government. Amongst all the exciting stuff I do within Scottish Government’s Office of the Chief Designer, one crucial part of my job is replying to the question, “so, what does Scottish Approach to Service Design actually mean?”   Thankfully we now have…

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Inviting BSL users to take part in research and events

28th February 2019

Dr Philip J Kirk, Senior User Researcher, writes about how the Digital Directorate is helping to make events more accessible for the British Sign Language (BSL) community. As an organisation providing services for citizens, we’re responsible for making sure our research and events are inclusive and accessible. We must include people who feel excluded. Discussions…

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Scottish Government to host International Design in Government Conference

27th February 2019

Announcement from Sarah Davidson, Director General for Organisational Development and Operations.   I am delighted to announce that Scottish Government will host the International Design in Government conference in Edinburgh on 25 – 26 June.   The International Design in Government conference brings together an established community of designers working in government across the world….

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Making events more accessible: return of the inclusion form

21st February 2019

Dr Philip J Kirk, Senior User Researcher in the Digital Directorate shares an update on the work the Office of the Chief Designer is doing to help make events more accessible. As an organisation providing services for citizens, we’re responsible for making sure research and design activities are inclusive and accessible. This includes making sure…

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Helping people take part in research and events

14th February 2019

Making events more accessible   This blog is by Dr Philip J Kirk, Senior User Researcher in the Digital Directorate.  As an organisation providing services for citizens, we’re responsible for making sure research and design activities are inclusive and accessible. We must avoid unintentionally excluding anyone, for example because venues cannot accommodate an assistance dog….

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Redesigning Design

17th December 2018

This is a blog by Dhruv Sharma and Anna Henderson in the Office of the Chief Designer about making sure everyone can participate in design activities. The way we deliver government is changing. Governments redesigning services around the needs of users is just one very practical example of this. It seems ironic that, while design…

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Web archiving – what you need to know

29th November 2018

To celebrate World Digital Preservation Day (29 November) we’ve published guidance on web archiving. Working with National Records of Scotland and National Library of Scotland – the organisations who carry out legal duties to archive web content – we’ve created new archiving guidance for content owners across the public sector. Our aim is to make…

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