Mark Daniels
Written 2 posts
Using service design to improve business support in Scotland
8th June 2018
As part of phase 2 of the Enterprise and Skills review, Scottish Government’s Digital Transformation Service (DTS) were asked to undertake a short, pre-discovery to look at how the current business support services in Scotland were either meeting, or not meeting, user needs. The business support services we were asked to look at, were those…
Improving mygov.scot for businesses
23rd January 2017
We’d like to explain some of the work we’ve been doing to try and improve mygov.scot for business users. The aim of mygov.scot is to provide joined-up business sector user journeys across public services, based on user need. Over the last 18 months, key business websites have been integrated into mygov.scot. The business portal and…