Digital

  • The most common myths about User Research (and why they persist)

    13th July 2026 by

    Aileen Baxter, Lead User Researcher at Social Security Scotland blogs about some common myths around user research.  User research has never been more important in government, yet it remains widely misunderstood. Even as research becomes more embedded in teams, misconceptions still exist about what it is, when it should be used, and the value it...

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