• Using service design to improve business support in Scotland

    8th June 2018 by

    As part of phase 2 of the Enterprise and Skills review, Scottish Government’s Digital Transformation Service (DTS) were asked to undertake a short, pre-discovery to look at how the current business support services in Scotland were either meeting, or not meeting, user needs. The business support services we were asked to look at, were those...

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  • Online Identity Assurance – Listening to your views

    1st June 2018 by

    As we enter June, preparations are now in full swing for the next Online Identity Assurance National Stakeholder Group meeting on Tuesday 19 June. At that meeting, people who use Scottish public services, representatives of organisations that provide them and anyone else who wants to attend will get the latest update on what we in...

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  • GDPR  – a change to data protection law

    24th May 2018 by

    The General Data Protection Regulations comes into force on May 25, 2018, giving individuals more control over their personal data, and ensuring that organisations collect and process that information properly and securely. To find out more about GDPR, visit the Information Commissioner’s website.

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  • Online Identity Assurance – approaching the next phase

    18th May 2018 by

    As the Online Identity Assurance project gets set to enter its next phase, recent activity has been focussed on capturing what we have learned since the project kicked off last year. Past months have seen the Scottish Government project team work closely with members of the public, a range of partner organisations and technical specialists...

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  • What the UK Government Interchange is and 3 reasons why you should take part

    15th May 2018 by

    If you’re like most people I’ve spoken to about the UK Government Interchange, your first question probably is, what is it? It’s part of the UK Government’s Devolution and You Campaign, a Civil Service learning campaign that’s been running since 2015, and I took part in it earlier this year. It aims to help the UK...

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  • The start of my content career

    24th April 2018 by

    This is a blog by Euan McGeechan, former Modern Apprentice and now Associate Content Designer in the Scottish Government’s Digital Directorate. After school I went straight to university, but left when I realised the course wasn’t for me. I wasn’t sure what I wanted to do but I definitely had to find a job. When...

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  • Online Identity Assurance – focus on technical

    13th April 2018 by

    As you will have seen from our earlier blog posts, our work has been focussed so far on understanding the challenges associated with developing a common approach for online identity assurance in accessing public services. ASE/Consult Hyperion are providing support in identifying the technical options for this work. Here, Steve Pannifer from Consult Hyperion offers...

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  • Online Identity Assurance – welcoming expert and stakeholder input

    6th April 2018 by

    Some of Scotland and the UK’s leading minds on the issue of identity assurance have been brought together to support the delivery of the Online Identity Assurance (OIA) project. The inaugural meeting of the OIA Expert Group on Thursday 29 March was one of two key gatherings that took place last week, as the end...

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  • New funding announced to increase digital skills

    5th April 2018 by

    A new round of funding for the Digital Participation Charter Fund was announced last week by, Fiona Hyslop, Cabinet Secretary for Culture, Tourism and External Affairs, while at a visit to the Welcoming, an organisation that has benefitted from the Charter Fund. We asked Elaine Mowat, co-director at the Welcoming, to tell us about how...

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  • Citizens Advice Scotland announced as the 500th signatory of the Digital Participation Charter

    5th April 2018 by

    Last week, Fiona Hyslop, Cabinet Secretary for Culture, Tourism and External Affairs, announced that Citizens Advice Scotland (CAS) was the 500th organisation to sign up to Scotland’s Digital Participation Charter. We asked Karen Nailen (centre of picture), CEO of West Lothian Citizens Advice Bureau (CAB), to tell us what signing the Charter means for CAS....

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