• Designing a good survey

    17th February 2017 by

    This is a blog post by Philip Kirk, one of our user researchers. A survey can be an effective way to get information on who is using your service. They can investigate the characteristics, behaviours and opinions of a group of people and, if designed well, can help you understand your users and what they...

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  • What is an unconference?

    13th February 2017 by

    A pink post-it note with 'what is an unconference?' written on it in black text

    This is a post by Laurna Robertson, one of our content designers. As Sarah Davidson explained in her blog last week – there is a diversity problem in Scotland’s digital sector. Rather than moaning about this, we’re organising an unconference in March. This will give public, private and third sector digital professionals a chance to...

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  • Creating a more diverse digitally skilled workforce in Scotland

    6th February 2017 by

    Diverse team

    This is a blog post by Sarah Davidson, Director General for Communities Since I became the Scottish Government’s Diversity Champion, I’ve become more acutely aware of the places where you see and hear diverse teams and contributions, (and the converse, of course). Our Digital Directorate is one of the more diverse parts of the organisation,...

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  • Pop-up Study – Taking research to where our users are

    26th January 2017 by

    This is a blog post by Sam Tilston, one of our user researchers. Pop-ups are a quick and direct user research method. They allow us to take our questions to a wider range of potential users, taking us to where they are, rather than bringing them to the lab. It’s less formal than traditional usability...

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  • Improving for businesses

    23rd January 2017 by

    We’d like to explain some of the work we’ve been doing to try and improve for business users. The aim of is to provide joined-up business sector user journeys across public services, based on user need. Over the last 18 months, key business websites have been integrated into The business portal and...

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  • Diversity myths debunked

    17th January 2017 by

    This is a blog post by Dawn Kofie, one of our content designers: A group of volunteers from across the Scottish Government’s Digital Directorate have been considering how to increase diversity in the digital sector in Scotland. We’ve come up with a plan to get a group of digital professionals together to discuss what’s stopping the...

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  • Developing disclosure services on

    22nd December 2016 by

    This is a blog post by Rachel Bhandari, one of our content designers. One of the key workstreams in the last MyGov delivery cycle was to develop Disclosure Scotland information on with a view to decommission their existing website. This included new content to provide people with easy access to information about key disclosure...

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  • Last update for 2016 and the end our 60 day delivery cycle

    21st December 2016 by

    We’re almost at the end of the year and have just reached the end of our 60-day drive. It seems a good time to update you on all that we’ve been working on. Firstly, we’d like to thank everyone who has contributed to the great progress made by, and Rubric over 2016. We...

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  • Accessibility

    20th December 2016 by

    This is a blog post by Scott Langley, our senior user experience designer. We often get asked about our approach to accessibility so I’d thought I’d share a little on how we go about trying to make all our digital products as accessible as possible. Accessible digital products benefit everyone Accessibility is an important area...

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  • Pair writing content with subject matter experts

    25th November 2016 by logo

    This is a blog post by Reece Cargan, senior content designer on During our work writing content for, the content team use a mixture of different writing methods as part of our content design process. One technique is ‘pair writing’. We have blogged in the past about designing content for, and explained...

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