• Developing content standards for better public services

    16th August 2018 by

    Screenshot of content standards which lists the following cateogries: content strategy, content delivery, content roles and digital first service standard.

    We’ve produced a set of content standards to help colleagues in the Scottish Government, and our public sector partners, deliver effective content. Our ultimate aim is to help improve public services. Why content standards are helpful Everything that public sector organisations publish should meet their users’ needs. Our standards will: provide tools, techniques and processes you...

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  • What content designers do when they’re not writing

    13th August 2018 by

    Poster from 2018 cross government content design conference that says "we communicate complex information simply, concisely and with a focus on user needs.

    This post was inspired by Lisa Reichelt’s excellent summary of what user researchers do when they’re not researching. Content designers: work as part of cross-functional service teams in the Scottish Government support public sector colleagues who are designing new services, or improving existing ones create and maintain content on People who haven’t worked with content designers...

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  • The 6 stages of the content lifecycle

    2nd August 2018 by

    Green hexagonal sign that says 'publish/ready'.

    This post is by Angela Morrison. Your content isn’t finished once you hit publish. It has a lifecycle which represents the stages each item should pass through, from planning and design right through to publishing and archiving. Sometimes this is called a content delivery workflow, or publishing workflow. Why it’s important Following a consistent content lifecycle helps your organisation create content that: is...

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  • Why collaboration is so important in content design

    1st August 2018 by

    This post is by Anne Walker, Senior Content Designer at Disclosure Scotland. I work in Disclosure Scotland (DS), a Scottish Government agency that protects children and adults who can’t safeguard themselves. DS is transforming how it delivers its services. Undertaking digital transformation means understanding how things work across a business. Content designers can only do this...

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  • Online Identity Assurance – Pre-Alpha

    27th July 2018 by

    Hello and welcome to the Online Identity Assurance team’s latest blog post. As you may have read in our earlier posts, the team is working to develop a common approach to online identity assurance for access to public services. This is the process where a person seeking to access a public service digitally can sign...

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  • Increasing diversity in the digital profession

    12th July 2018 by

    A post by Colin Cook, Director Digital, Scottish Government. Over the past year, the division heads and I have been looking at ways that we can improve diversity within the digital directorate. Alan Rodden has been appointed to lead delivery and last month we published the Digital Directorate’s commitment to improving workforce diversity. This explains why...

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  • Sex and/or gender — working together to get the question right

    5th July 2018 by

    This is a blog post by Jane Reid, Lead User Researcher at Disclosure Scotland. When someone applies for a government service, government organisations must only ask questions that are essential. Government organisations also have to make sure the citizen: understands the question can answer it appropriately feels respected When Disclosure Scotland, an agency of the Scottish Government, was testing their services...

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  • Online Identity Assurance – an open approach

    22nd June 2018 by

    Our Online Identity Assurance project is in the final stages of its first phase, ‘Discovery’. Great – but what have we learned during that Discovery phase? Earlier this week, the project team – in the spirit and practice of Open Government – discussed our service design and technical options research with members of our National...

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  • Using service design to improve business support in Scotland

    8th June 2018 by

    As part of phase 2 of the Enterprise and Skills review, Scottish Government’s Digital Transformation Service (DTS) were asked to undertake a short, pre-discovery to look at how the current business support services in Scotland were either meeting, or not meeting, user needs. The business support services we were asked to look at, were those...

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  • Online Identity Assurance – Listening to your views

    1st June 2018 by

    As we enter June, preparations are now in full swing for the next Online Identity Assurance National Stakeholder Group meeting on Tuesday 19 June. At that meeting, people who use Scottish public services, representatives of organisations that provide them and anyone else who wants to attend will get the latest update on what we in...

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