Digital

  • The Service Design Champions Programme: what we thought

    3rd July 2017 by

    Post-it notes with questions written on them, and lego on a table

    The Service Design Champions event was a 4-day introduction to service and user-focused thinking, run by the User Research and Service Design team. Mark Black-Daniels and Dawn Kofie, content designers from mygov.scot, reflect on their experiences of the programme. Why we wanted to do the training MBD: In the work I’ve been doing for the...

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  • How digital is supporting our Health and Care ambitions

    16th June 2017 by

    This is a guest post from Dr Margaret Whoriskey, Head of Technology Enabled Care and Digital Healthcare Innovation, on what the refreshed digital strategy means for the health and social care. The second in a series of posts from Chief Digital Officers in different sectors. Realising Scotland’s full potential in a Digital World sets out the vision...

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  • GDPR and mygov.scot

    12th June 2017 by

    Here are some of the steps we've been taking to meet new legislation, the General Data Protection Regulation (GDPR), before it comes into force in May 2018.

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  • Scotland’s Digital Strategy and the third sector

    2nd June 2017 by

    This is a guest post from David McNeill, Digital Director at the Scottish Council for Voluntary Organisations, on what the refreshed digital strategy means for the third sector. The first in a series of posts from Chief Digital Officers in different sectors. Realising Scotland’s full potential in a Digital World sets out the Scottish Government’s vision...

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  • How to organise an unconference

    4th May 2017 by

    I’m going to start with an assumption: that you’ve been to a conference where you’ve listened to speaker after speaker until you’ve been saturated with other people’s thoughts and opinions. Were you a bit bored? Or frustrated that by the time it got to the questions bit you’d forgotten what you wanted to ask? One way to...

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  • Designing justice content: subject matter experts’ views

    25th April 2017 by

    Post-it notes with contributions from policy officials who attended the breaking the law content planning workshop in 2016

    We know that effective engagement with subject matter experts plays a huge part in creating content that works. It helps users quickly find easy-to-understand and accurate information, without having to know the ins and outs of Scotland’s public service landscape.

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  • Designing form elements to help users

    24th April 2017 by

    To help service designers across the Scottish public sector create consistent and usable services we have developed a guide for forms.

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  • Realising Scotland’s full potential in a digital world: A digital strategy for Scotland

    13th April 2017 by

    Have you seen the Scottish Government’s updated Digital Strategy yet? We’ve been busy since the publication of the 2011 original, “Scotland’s Digital Future: A Strategy for Scotland”, and we’ve made significant progress against the ambitions set out there.  Through improvements in infrastructure, fibre broadband has been delivered to 85% of Scottish premises and in digital...

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  • The first diversity in Scotland’s digital sector unconference: my reflections

    10th April 2017 by

    Photo of facilitation plan for the Diversity in Scotland's Digital Sector unconference

    I thought that the discussions at the diversity in Scotland’s digital sector unconference would be challenging, enlightening and informative, and I wasn’t disappointed. In the voting session at the start, and the discussions I joined later on, I was struck by attendees’ enthusiasm and the strength of their desire to break down barriers and improve...

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  • Collected points from diversity unconference and next steps

    5th April 2017 by

    2 weeks ago today we ran an unconference on diversity in the Scottish digital sector for public, private and third sector digital professionals. The discussions were fascinating, but too short according to attendees. As a result, we’ve set up a #scotdigidiversity slack group so that the cross sector digital community now has a place to discuss ideas...

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