Stewart Hamilton

Written 30 posts

Communications and Engagement Officer

Learnings from our discovery project on the future of a Digital Publishing Service

7th July 2020

Following up on their last blog post, Chris Dixon, Delivery Manager, and Serena Nüsing, Service Designer, share what they’ve learned from completing a discovery project on the Digital Publishing Service. To investigate what a future Digital Publishing Service might look like, we started the discovery by asking ourselves: “How might Digital Publishing Service support policy…

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Online behaviour during lockdown

29th June 2020

Blog by Hazel Cargill, Digital Analyst, Digital Transformation Division. ‘Unprecedented’ may be the word of 2020. We keep hearing we are living in unprecedented times, with unprecedented demands on ourselves, as individuals, as family members, and as citizens in our communities. Demand on our Scottish Government websites could also be described as unprecedented, with more…

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User research in a changing world

23rd June 2020

Nicola Hancock, blogs about her experience of being a User Researcher in a changing world. What I do (or did?) My role as a User Researcher is to involve people who use a service to understand what they need from it. We do this in a number of ways, like interviews, surveys, workshops and user…

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SG Payments – Beta phase

22nd June 2020

Blog by Carron Macnab, Delivery Manager, Product And Commercial Division. Following a successful online bidder session on 31 March 2020, which saw a pre-recorded presentation delivered via YouTube ( and shared with a guest list of 130, a number of valuable inputs and questions about the technical and design-led approach of the Payments project were…

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9 Common Myths about Service Design

18th June 2020

Blog by Digital Transformation Division, Service Design leads, Sam Ernstzen and Serena Nüsing. Service designers are part of the community of professions who work together to bring user centred design approaches to build accessible and inclusive services for citizens and colleagues. You may have heard different things about our role, so we wanted to take…

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CivTech® 5.0 is coming: how you can apply

17th June 2020

Blog by Joe Tree, Head of Product and Accelerator, CivTech®. If you’re an innovator, entrepreneur, team, start-up or established company, CivTech offers an unrivalled opportunity to develop a product the public sector really needs—and rapidly grow your business. With problems framed as open challenges, application is easy and procurement streamlined; it’s a swift, secure and…

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Tales from lockdown – Marion Ballantyne, Stakeholder and Communications Portfolio Manager talks about her experience

10th June 2020

Blog by Marion Ballantyne, Stakeholder and Communications Portfolio Manager, Connectivity Division. It took about half an hour for me to realise I’d underestimated the difference between working from home during lockdown and regular home working. Now that I was sharing my space, my desk in the spare room overnight became a communal hotdesk, with no booking…

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Launch of new cloud resources and guidance for the public sector

9th June 2020

Ross Lyon, Cloud Product Manager, blogs about a new range of cloud resources and guidance for the public sector The disruption resulting from the Covid 19 pandemic has changed the behaviour of government organisations, businesses and consumers. Many more people are using cloud-based applications and infrastructure that help them to work remotely. Indeed, all of…

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What does a Government digital publishing service look like in 2020?

12th May 2020

Chris Dixon – Digital Transformation Division, Delivery Manager blogs about what a Government-based Digital Publishing Service could look like and what this may mean for organisations across the Public Sector. Coming out of the 2010s Digital Publishing has focused on creating and building two of our government flagship sites and In a lot…

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Tools and tips from a digital dad

30th March 2020

Blog post by Jono Ellis, Lead Performance Analyst for the Digital Directorate…and a dad. I agreed to write a little blog post sharing some of the tools and ideas I am using whilst working from home before I was working from home AND also working as a part-time teacher for my daughter. Since everyone seems…

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