• Digital Identity Scotland – Understanding the services’ perspective

    22nd February 2019 by

    Welcome to this latest update from the Digital Identity Scotland team. Since our last update, we have continued our work in developing a common approach for digital identity that provides safe, easy and better access to public services for Scotland’s citizens. While understanding and meeting the needs of people has been a substantial part of...

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  • Making events more accessible: return of the inclusion form

    21st February 2019 by

    Dr Philip J Kirk, Senior User Researcher in the Digital Directorate shares an update on the work the Office of the Chief Designer is doing to help make events more accessible. As an organisation providing services for citizens, we’re responsible for making sure research and design activities are inclusive and accessible. This includes making sure...

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  • Helping people take part in research and events

    14th February 2019 by

    Making events more accessible This blog is by Dr Philip J Kirk, Senior User Researcher in the Digital Directorate.  As an organisation providing services for citizens, we’re responsible for making sure research and design activities are inclusive and accessible. We must avoid unintentionally excluding anyone, for example because venues cannot accommodate an assistance dog. This...

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  • Analytical Exchange programme – Now open for bids

    24th January 2019 by

    A blog by Roger Halliday, Chief Statistician and Head of Performance, Scottish Government.  The Analytical Exchange programme aims to offer free support to 3rd sector organisations in Scotland around data, analysis, statistics and research. It does this by matching analysts working the Scottish public sector with 3rd sector organisations needing help on very short sharp...

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  • Online Identity Assurance – Introducing Digital Identity Scotland

    21st January 2019 by

    Welcome to our first update of 2019. Following on from our last blog, the team has had a busy beginning to the year, with various activities taking place in the early stages of the Alpha phase of our work and preparations taking place for the next meeting of the Expert Group. Our Expert Group plays...

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  • Online Identity Assurance – See you in 2019

    20th December 2018 by

    Just over a year ago, our first blog post heralded the announcement of our ‘Online Identity Assurance’ programme. Since then, the project team has had a productive and enjoyable 12 months. We have commissioned and undertaken extensive research about the experiences of people who use services online and in person, and also done the same...

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  • Redesigning Design

    17th December 2018 by

    This is a blog by Dhruv Sharma and Anna Henderson in the Office of the Chief Designer about making sure everyone can participate in design activities. The way we deliver government is changing. Governments redesigning services around the needs of users is just one very practical example of this. It seems ironic that, while design...

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  • Online Identity Assurance – Voices: Ruchir Shah

    7th December 2018 by

    As you will have seen from our last blog post, the Scottish Government’s Online Identity Assurance programme is moving into a new phase. Our work has been greatly enhanced by the input of our key stakeholders. Ruchir Shah, Head of Policy at the Scottish Council for Voluntary Organisations and a leader in the Open Government...

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  • Web archiving – what you need to know

    29th November 2018 by

    To celebrate World Digital Preservation Day (29 November) we’ve published guidance on web archiving. Working with National Records of Scotland and National Library of Scotland – the organisations who carry out legal duties to archive web content – we’ve created new archiving guidance for content owners across the public sector. Our aim is to make...

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  • Online Identity Assurance – Collaborating through OIX

    28th November 2018 by

    As we have documented in some of earlier posts, the process of developing a common approach to how people can prove their identity for accessing government services online in Scotland is a complex one. Wherever you look, there are questions to be answered: What information do different agencies need to serve the needs of their...

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