Digital

  • Unlocking the Value of Scotland’s Data – Response to report published.

    16th January 2025 by

    Blog by Chris Bergin, Strategic Data Policy Adviser, Digital Citizen Unit. The Scottish Government has published its response to the report by the Independent Expert Group for the Unlocking the Value of Data programme. The programme is exploring how the public sector can responsibly unlock the value of the personal datasets they hold – securely,...

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  • Designing with purpose and empathy

    15th January 2025 by

    Guest blog post from Emma Jones, Content Design Lead, Social Security Scotland. Good content design is about making the user experience simple.  We need to design to help people do what they need to do, and no more. We need to focus on the purpose. Finding (and sticking to) the true purpose can be hard...

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  • ScotPayments – Building our own in-house technical capabilities

    9th January 2025 by

    Blog by Megan Abbott, Lead Business Relationship Manager in ScotPayments, sharing an update on progress and how the team have been working on their own internal transformation by building in-house technical capabilities. Here at ScotPayments we focus a lot on how we are supporting the digital transformation of public services in Scotland. By thinking about...

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  • Beyond ‘what is’

    8th January 2025 by

    Guest blog post from Josie Vallely, Senior Service Designer, Social Security Scotland. What will our new service design team look like? Like the medieval bestiary artists who were asked to paint creatures they had never seen in real life, we don’t know exactly what it will be, so we have the freedom of imagination to...

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  • ScotPayments Design in Action (Part 2: Inclusive Payments) 

    7th January 2025 by

    Blog by Ryan Bowler and Fiona MacLellan to highlight ScotPayments UCD team deep dive into Inclusive Payments and why payment choice matters.    Inclusive Payments  We shared a post previously which introduces our User-Centred Design team and our iterative design process. Here we are with part 2 in our Design in Action series, with more on...

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  • Building confidence in content design

    18th December 2024 by

    Guest blog from Claire Robertson, Senior Content Designer, Social Security Scotland. Over the next few months, Social Security Scotland will be sharing a series of blogs from our User Centred Design team. We’ll give an insight into our ways of working and share some examples of our collaborative, user-centred approach. At Social Security Scotland, working...

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  • Foundations of the Digital State – Independent research report published

    18th November 2024 by

    Blog post by Becca Fairless, Head of Strategy, Policy and Communications, Digital Directorate.  OverviewThis is a summary of the independent research report “Foundations of the Digital State” by Gordon Guthrie, a Digital Fellow of the First Minister’s Digital Fellowship Programme during 2023-2024. The research aimed to lay out a transformative roadmap for how governments imagine...

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  • ScotAccount – helping you access services

    14th November 2024 by

    David Duncan-Fraser, ScotAccount Service Owner, provides direction on how to use ScotAccount and is responsible for the day-to-day running of the service. This includes guidance on where ScotAccount is used within public services, and how users can be supported to sign in to their accounts and verify their information if required.  ScotAccount is a new...

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  • Moveable Transactions Project – Senior Responsible Officer (SRO) reflections

    13th November 2024 by

    Guest blog from Laura Johnstone, Continuous Improvement team, Digital Assurance Office. The Digital Assurance Office (DAO) working with Registers of Scotland (RoS) have shared some of their experiences from the delivery of the Moveable Transactions project.  For this blog we caught up with the Senior Responsible Owner (SRO) for the project, Anne Godfrey, to capture...

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  • Trove.scot – user engagement

    23rd October 2024 by

    Guest blog by Laura Johnstone, Continuous Improvement team, Digital Assurance Office. This case study explores how the trove.scot Service Team took a user centred approach. This is the last of three case studies that have been prepared with Historic Environment Scotland (HES) to capture their activities and reflections. Check out the first two case studies...

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