Digital

  • Writing for wellbeing: why we created a trauma and stress writing guide

    18th June 2025 by

    Guest blog from Sarah Waterfield, Senior Content Designer at Social Security Scotland. At Social Security Scotland, we know that language matters. The words we use in our communications and webpages shape how people experience our service. Many of our clients have faced difficult life events or negative experiences with benefits. If our language is complex...

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  • Understanding how we can serve people with additional communication needs

    11th June 2025 by

    Guest blog from Fiona Wright, Senior User Researcher at Social Security Scotland. Making our communications more accessible is a key focus for the user-centred design team at Social Security Scotland. From years of research and design work, we understood that some clients with additional communication needs were facing barriers to accessing our service. To understand...

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  • Reflections on the Warm Scottish Welcome programme

    15th May 2025 by

    Blog by Robbie Fergusson, Senior Product Manager, Design, Digital and Data team (Warm Scottish Welcome programme). I worked on the Warm Scottish Welcome programme for nearly three years as part of a mixed team. We were responsible for delivering applications to help match Ukrainian guests with host families in Scotland, who offered their flats and...

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  • Scottish Government Data Maturity Programme – Information session

    7th May 2025 by

    Blog by Sally Kerr, Data Transformation Lead, Technical Data Policy team. With the rapid adoption of Artificial Intelligence (AI), data maturity has become even more important, and becoming data-ready for AI is one of the key drivers for those organisations who choose to take part in the Scottish Government Data Maturity Programme. To become data-ready...

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  • Digital Support Service Procurement- SRO reflections on the value of independent assurance

    30th April 2025 by

    Guest blog by Laura Johnstone, Continuous Improvement team, Digital Assurance Office. The Digital Assurance Office (DAO) are working with project and service teams who have received independent assurance through the Technology Assurance Framework (TAF) to share their experiences. In our last blog we heard from Eddie Turnbull, Deputy Director, Agriculture and Rural Economy (ARE), Scottish...

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  • Tackling child poverty with machine learning

    23rd April 2025 by

    Blog post by Spencer Thompson, Economic Advisor, Scottish Government The Data Science and Innovation Accelerator is a programme for public sector organisations in Scotland that supports the innovative use of data. In his blog, Spencer Thompson discusses his 2024 Accelerator project on child poverty. “Over the past 6 years I’ve been working towards the Scottish...

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  • Digital Support Service Procurement- SRO reflections on embedding assurance

    23rd April 2025 by

    Guest blog by Laura Johnstone, Continuous Improvement team, Digital Assurance Office. The Digital Assurance Office (DAO) are working with project and service teams who have received independent assurance through the Technology Assurance Framework (TAF) to share their experiences. We recently caught up with Eddie Turnbull, Deputy Director, Agriculture and Rural Economy (ARE) Directorate in the...

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  • Increasing the accuracy of identification of genetic test results

    16th April 2025 by

    Blog post by Laura Naismith, Data Management Officer, Public Health Scotland. The Data Science and Innovation Accelerator is a programme for public sector organisations in Scotland that supports the innovative use of data to solve business problems or discover new opportunities. In her blog, Laura Naismith, Data Management Officer in Public Health Scotland discusses her...

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  • Paving the way to omnichannel

    2nd April 2025 by

    Guest blog from Emma Jones, Lead Content Designer at Social Security Scotland. An accessible, inclusive way to communicate At Social Security Scotland, we are at the start of a journey to move from ‘letters as default’ to a more inclusive, accessible approach. An approach where the method of communication meets the needs of the client....

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  • Care, code and text: Accelerating understanding of care data

    28th March 2025 by

    Guest blog post by Sam Henderson-Palmer, Information Analyst, Care Inspectorate. The Data Science and Innovation Accelerator is a programme for public sector organisations in Scotland designed to support the innovative use of data to solve real-world business problems or discover new opportunities. In his blog, Sam Henderson-Palmer, Information Analyst in the Risk and Intelligence team...

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