Digital

  • Making the most of user research findings

    14th July 2021 by

    Blog post co-written by Mark Daniels, Aleksandra Kaleta-Pyrek, Daniel Migliorelli and Fiona Wragg In this blog post, Mark Daniels,  Daniel Migliorelli and Fiona Wragg who work in the Digital Transformation Division of the Scottish Government’s Digital Directorate and Aleksandra Kaleta-Pyrek who works in Social Security Directorate share discovery findings showing that standardised processes for sharing...

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  • Discovering processes and tools that can help research and user-centred design operations

    10th August 2020 by

    Blog by Daniel Migliorelli, User Research Lead, Digital Transformation Division. Historically, User Research has focused more on its work with primary sources (for example running interviews or usability tests) than with secondary ones (analysing data produced as a result of previous research). Although it’s common practice for Scottish Government and Digital, Data and Technology research...

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