Digital

  • The most common myths about User Research (and why they persist)

    13th July 2026 by

    Aileen Baxter, Lead User Researcher at Social Security Scotland blogs about some common myths around user research.  User research has never been more important in government, yet it remains widely misunderstood. Even as research becomes more embedded in teams, misconceptions still exist about what it is, when it should be used, and the value it...

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  • Building joined-up digital public services in Scotland

    18th June 2026 by

    Blog post by Isaac Smith, Deputy Director for Digital Components and Infrastructure. Over the past few years, Scotland has made significant progress in delivering digital infrastructure to support public services. As more of these services are made available there is an increasing need to manage them as a holistic suite of products rather than focusing on individual services.   This shift towards more connected services aligns closely with the Scottish Government’s Public Service Reform Strategy (PSR), which emphasises the need for services to be more...

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  • Boost creativity and collaboration: The power of pair writing

    18th June 2026 by

    Morven MacAllister, a content designer in Social Security Scotland blogs about pair writing and its benefits. What is pair writing? Content designers create content for everyone. We make complex services and systems easy to use and complex language easy to understand. We help users complete tasks and help teams design tasks for a user to...

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