Digital

  • Creating the service patterns cards

    22nd December 2025 by

    Blog post by Kirsty Sinclair, User-Centred Design, Lead Service Designer, and Anusree Raju, Senior Interaction Designer. This is blog post three of three. Read the previous blogs in the series. Service pattern design work is supporting the adoption of common digital solutions and promoting reuse across services, aligning with the refreshed Digital Strategy for Scotland…

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  • Practical application of reusable service patterns on a real service use case 

    19th December 2025 by

    Blog post by Kirsty Sinclair, User-Centred Design, Lead Service Designer, and Anusree Raju, Senior Interaction Designer. This is blog two of a three blog series. Read blog post one. Service pattern design work is supporting the adoption of common digital solutions and promoting reuse across services, aligning with the refreshed Digital Strategy for Scotland vision…

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  • Reusable service patterns in Scottish public sector services

    18th December 2025 by

    Blog post by Kirsty Sinclair, User-Centred Design, Lead Service Designer, and Anusree Raju, Senior Interaction Designer. Service pattern design work is supporting the adoption of common digital solutions and promoting reuse across services, aligning with the refreshed Digital Strategy for Scotland vision statement: Sustainable Digital Public Services. Reusable service patterns is a term for design…

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  • Refreshing Scotland’s Digital Strategy: Part 6 –Recommitting to our collaborative plan

    18th November 2025 by

    Blog post by Becca Fairless, Head of Digital Strategy and Policy, Scottish Government. Welcome to the sixth edition of our blog-along on our refresh of the Digital Strategy for Scotland. My colleague Martyn Wallace from Digital Office for Scottish Local Government provided the most recent update – in it he gave you a wee sneak…

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  • Refreshing Scotland’s Digital Strategy: Part 5 – What is this all about?

    21st October 2025 by

    Guest blog by Martyn Wallace, Chief Digital Officer, Digital Office for Scottish Local Government. Have you ever wondered what all this talk about Scotland’s “Digital Strategy” actually means for you? Maybe you’ve seen in the series of blogs from my colleagues mentioning how COSLA, the Digital Office, and the Scottish Government have teamed up to shape…

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  • Designing complex content in the age of Artificial Intelligence (AI)

    10th October 2025 by

    Guest blog post by Therese Hooper, Lead Content Designer in Social Security Scotland. This blog is about the tools I used to tackle a complicated content challenge, working in a new cross-functional team facing major time constraints. The role of content design You will have heard this before. A content designer’s role is not just…

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  • Making It Happen: Scotland’s Vision for Public Sector Data

    26th August 2025 by

    Blog by Joyce Dalgleish, Data Innovation and Change Lead, Scottish Government. It’s hard to believe it’s been 10 months since we shared the draft of the vision for public sector data. Since then, we’ve been genuinely heartened by how many of you have leaned in—giving your time, sharing your experiences, joining groups, and contributing ideas. Your…

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  • Refreshing Scotland’s Digital Strategy, part 4: collaboration and engagement

    20th August 2025 by

    Blog post by Becca Fairless, Head of Digital Strategy and Policy, Scottish Government  Welcome to the fourth edition of our blog-along as we work with our colleagues in local government to refresh the Digital Strategy for Scotland.  Last time Sam Hill, one of the designers who supported our engagement effort, blogged about the theory of…

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  • Refreshing Scotland’s Digital Strategy, part 3: Using co-design in stakeholder engagement

    23rd July 2025 by

    Blog post by Sam Hill, Senior User Researcher in Scottish Government’s Digital Directorate. I’m a user researcher. This is a profession that specialises in running processes of learning together, testing things out, before reflecting on how well those changes went, or might go if we were to implement them. The Scottish Approach to Service Design is…

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  • Reflections on the Warm Scottish Welcome programme

    15th May 2025 by

    Blog by Robbie Fergusson, Senior Product Manager, Design, Digital and Data team (Warm Scottish Welcome programme). I worked on the Warm Scottish Welcome programme for nearly three years as part of a mixed team. We were responsible for delivering applications to help match Ukrainian guests with host families in Scotland, who offered their flats and…

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