Digital
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Iteration and continuous improvement – a Blockbuster story?
12th February 2025 by Stewart Hamilton
Guest blog from Jayne Purcell, Service Design Lead, Social Security Scotland. Iteration and continuous improvement are words I hear a lot. What I have observed over the years is that iteration and continuous improvement usually means iterating and improving the current design, with not enough effort put into exploring the future and the vision to…
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Refreshing Scotland’s Digital Strategy: Process blog part 1 (of a few)
27th January 2025 by deborahamzil
Blog post by Becca Fairless, head of digital strategy and policy, Scottish Government. In 2021 we launched our Joint Digital Strategy for Scotland – A Changing Nation – how Scotland will thrive in a digital world. For the first time it brought together the work on digital transformation happening in local authorities with the work…
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How text message notifications helped more than 2000 Social Security Scotland clients use unspent benefit payments
22nd January 2025 by deborahamzil
Guest blog post from Jake Keith, Content Designer, Social Security Scotland. A Social Security Scotland SMS (short Message Service) pilot led by the Product and Design team has helped hundreds of people access cash paid to them but left unspent. A total of 2,205 clients have spent money on their prepaid card since the start…
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Unlocking the Value of Scotland’s Data – Response to report published.
16th January 2025 by Stewart Hamilton
Blog by Chris Bergin, Strategic Data Policy Adviser, Digital Citizen Unit. The Scottish Government has published its response to the report by the Independent Expert Group for the Unlocking the Value of Data programme. The programme is exploring how the public sector can responsibly unlock the value of the personal datasets they hold – securely,…
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Designing with purpose and empathy
15th January 2025 by deborahamzil
Guest blog post from Emma Jones, Content Design Lead, Social Security Scotland. Good content design is about making the user experience simple. We need to design to help people do what they need to do, and no more. We need to focus on the purpose. Finding (and sticking to) the true purpose can be hard…
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Building confidence in content design
18th December 2024 by deborahamzil
Guest blog from Claire Robertson, Senior Content Designer, Social Security Scotland. Over the next few months, Social Security Scotland will be sharing a series of blogs from our User Centred Design team. We’ll give an insight into our ways of working and share some examples of our collaborative, user-centred approach. At Social Security Scotland, working…
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A shared destiny for public sector data
18th October 2024 by deborahamzil
Blog post by Shona Nicol, Head of Technical Data Policy, Data Division, Digital Directorate. As a data professional, it can sometime feel hard to get others interested in data. Perhaps like many in this profession, I can often express the importance and value of data for good in an overly technical way. However when our…
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Exploring public sector challenges through the lens of data: The 2024 Data Science Accelerator
11th September 2024 by Stewart Hamilton
Blog by Joyce Dalgleish, Data Innovation and Change Lead, Scottish Government. The Scottish Data Science Accelerator offers an annual development opportunity for public sector staff to build data science skills through the exploration of a real-life public sector data challenge with the support of a mentor. On 4 September, our year 7 cohort came together to…
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Creating inclusive digital experiences: how Accessibility Cloud can help us all improve accessibility
10th September 2024 by Stewart Hamilton
This blog has been written by Mark Palmer, Accessibility Lead, Digital Directorate, to announce the roll out of Accessibility Cloud to public sector organisations. Accessibility Cloud is now available for automated testing As Accessibility Lead I’ve seen first hand the challenges we all face when creating digital experiences that are truly accessible to everyone. We…
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Variables added to the Scottish Government Design System Figma Kit
6th September 2024 by Stewart Hamilton
Blog by Kevin Allen, Lead Graphic Designer, Digital Services Division. We are very happy to announce the latest update to the Scottish Government Design System Figma Kit, bringing the kit in line with our refreshed styling guidance and the most up to date design features in Figma. …
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