Digital

  • Service design and COTS products

    24th February 2022 by

    Blog by Serena Nusing, Senior Service Designer, Digital Directorate. Often, when organisations start a new IT project or require new software, there is a question about whether to build the solution themselves or to buy it. When it comes to the buying option, organisations are then often presented with a Commercial Off-the-Shelf (COTS) product that…

    Read more

  • The Truth of Designing Services

    12th November 2021 by

    In this blog Sam Ernstzen, Digital Service Standard Assessor within Scottish Government’s Directorate for Internal Audit and Assurance, and Serena Nusing, Senior Service Designer, based within Scottish Government’s Digital Directorate share with you five truths about designing services.  Being experienced service designers we see very common things across projects. We thought sharing what we see…

    Read more