• Making our data machine readable

    7th June 2019 by

    The Data Standards team are based in Atlantic Quay in Glasgow and are working to improve the interoperability of public sector data by helping computers understand what our data means. So much data and information is available to us everyday but it’s not always in a format that we, the public, or computers (that act...

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  • Scottish Government to host International Design in Government Conference

    27th February 2019 by

    Announcement from Sarah Davidson, Director General for Organisational Development and Operations.   I am delighted to announce that Scottish Government will host the International Design in Government conference in Edinburgh on 25 – 26 June.   The International Design in Government conference brings together an established community of designers working in government across the world....

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  • Redesigning Design

    17th December 2018 by

    This is a blog by Dhruv Sharma and Anna Henderson in the Office of the Chief Designer about making sure everyone can participate in design activities. The way we deliver government is changing. Governments redesigning services around the needs of users is just one very practical example of this. It seems ironic that, while design...

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  • Web archiving – what you need to know

    29th November 2018 by

    To celebrate World Digital Preservation Day (29 November) we’ve published guidance on web archiving. Working with National Records of Scotland and National Library of Scotland – the organisations who carry out legal duties to archive web content – we’ve created new archiving guidance for content owners across the public sector. Our aim is to make...

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  • Scottish Digital Academy – Building capability to deliver transformation.

    22nd November 2018 by

    Guest post by Agile coach, Dean Rhodes from the Scottish Digital Academy, Scottish Government. Our aim at the Scottish Digital Academy is “building capability to deliver digital transformation” but what does that actually mean? Well, on our courses, we focus on two main things, why we are building that service and how we build the...

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  • Developing content standards for better public services

    16th August 2018 by

    Screenshot of content standards which lists the following cateogries: content strategy, content delivery, content roles and digital first service standard.

    We’ve produced a set of content standards to help colleagues in the Scottish Government, and our public sector partners, deliver effective content. Our ultimate aim is to help improve public services. Why content standards are helpful Everything that public sector organisations publish should meet their users’ needs. Our standards will: provide tools, techniques and processes you...

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  • What content designers do when they’re not writing

    13th August 2018 by

    Poster from 2018 cross government content design conference that says "we communicate complex information simply, concisely and with a focus on user needs.

    This post was inspired by Lisa Reichelt’s excellent summary of what user researchers do when they’re not researching. Content designers: work as part of cross-functional service teams in the Scottish Government support public sector colleagues who are designing new services, or improving existing ones create and maintain content on People who haven’t worked with content designers...

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  • The 6 stages of the content lifecycle

    2nd August 2018 by

    Green hexagonal sign that says 'publish/ready'.

    This post is by Angela Morrison. Your content isn’t finished once you hit publish. It has a lifecycle which represents the stages each item should pass through, from planning and design right through to publishing and archiving. Sometimes this is called a content delivery workflow, or publishing workflow. Why it’s important Following a consistent content lifecycle helps your organisation create content that: is...

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  • Why collaboration is so important in content design

    1st August 2018 by

    This post is by Anne Walker, Senior Content Designer at Disclosure Scotland. I work in Disclosure Scotland (DS), a Scottish Government agency that protects children and adults who can’t safeguard themselves. DS is transforming how it delivers its services. Undertaking digital transformation means understanding how things work across a business. Content designers can only do this...

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  • Sex and/or gender — working together to get the question right

    5th July 2018 by

    This is a blog post by Jane Reid, Lead User Researcher at Disclosure Scotland. When someone applies for a government service, government organisations must only ask questions that are essential. Government organisations also have to make sure the citizen: understands the question can answer it appropriately feels respected When Disclosure Scotland, an agency of the Scottish Government, was testing their services...

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