Digital
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Practical application of reusable service patterns on a real service use case
19th December 2025 by Stewart Hamilton
Blog post by Kirsty Sinclair, User-Centred Design, Lead Service Designer, and Anusree Raju, Senior Interaction Designer. This is blog two of a three blog series. Read blog post one. Service pattern design work is supporting the adoption of common digital solutions and promoting reuse across services, aligning with the refreshed Digital Strategy for Scotland vision...
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Reusable service patterns in Scottish public sector services
18th December 2025 by Stewart Hamilton
Blog post by Kirsty Sinclair, User-Centred Design, Lead Service Designer, and Anusree Raju, Senior Interaction Designer. Service pattern design work is supporting the adoption of common digital solutions and promoting reuse across services, aligning with the refreshed Digital Strategy for Scotland vision statement: Sustainable Digital Public Services. Reusable service patterns is a term for design...
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ScotAccount is finalist in Delivering for Citizens Award – transforming access to public services in Scotland
11th December 2025 by Stewart Hamilton
Blog post by Trudy Nicolson, ScotAccount Programme Director, the Scottish Government. We’re delighted to share that ScotAccount was a finalist in the Delivering for Citizens Award at the 2025 Civil Service Awards, a recognition of teams that put people first and deliver measurable improvements to public services. As the only submission from the Scottish Government to be shortlisted from a total...
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ScotPayments: Confirmation of Payee – Driving Efficiency and Fraud Prevention
8th December 2025 by Stewart Hamilton
Blog by ScotPayments’ Raven Green, Senior Digital Portfolio Manager and Megan Abbott, Lead Business Relationship Manager. Last year, we wrote about the launch of Confirmation of Payee (CoP), a simple but powerful feature that checks names and bank details before payments are made. At the time, we knew CoP had the potential to reduce misdirected...
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Shaping the Future of Statistics.gov.scot: From Discovery to Alpha
2nd December 2025 by Stewart Hamilton
Blog by Auren Clarke, Senior Product Manager, and Sean Nugent, Technical Architect in the Scottish Government Digital Directorate, Data Division. We’re pleased to be able to share with you the latest from the Statistics.gov.scot Improvement Project. This blog is for those wanting to stay up to date with what we are planning for statistics.gov.scot, and...
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Mapping the Future: Scotland’s LiDAR Revolution
3rd October 2025 by Stewart Hamilton
Guest blog by Mathew Williams, Scottish Government Chief Scientific Adviser for Environment, Natural Resources and Agriculture. My name is Mathew Williams, and I have the privilege of serving as the Scottish Government Chief Scientific Adviser for Environment, Natural Resources and Agriculture. In this role, I help shape policy around our natural world by bringing scientific...
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Technology Assurance Framework – what we learned from Digital Scotland Service Standard Assessments in 2024-25
11th September 2025 by Stewart Hamilton
Guest blog by Laura Johnstone, Continuous Improvement team, Digital Assurance Office In 2024-25, 22 Digital Scotland Service Standard (DSSS) assessments were carried out under the Technology Assurance Framework (TAF). The Digital Assurance Office, who administer the TAF, have analysed the outcomes from these assessments to identify common challenges and are sharing these to support others...
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Technology Assurance Framework – what we learned from Major Digital Project Reviews in 2024-25
11th September 2025 by Stewart Hamilton
Guest blog by Laura Johnstone, Continuous Improvement team, Digital Assurance Office. In 2024-25, 37 major digital project reviews were completed under the Technology Assurance Framework (TAF). These reviews generated 288 recommendations for improvement. The Digital Assurance Office (DAO), who administer the TAF, have analysed these recommendations to identify common challenges and are sharing these to support others...
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Refreshing Scotland’s Digital Strategy, part 3: Using co-design in stakeholder engagement
23rd July 2025 by deborahamzil
Blog post by Sam Hill, Senior User Researcher in Scottish Government’s Digital Directorate. I’m a user researcher. This is a profession that specialises in running processes of learning together, testing things out, before reflecting on how well those changes went, or might go if we were to implement them. The Scottish Approach to Service Design is...
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ScotPayments – Onboarding milestones and reflections
17th July 2025 by Stewart Hamilton
Blog by Megan Abbott, Lead Business Relationship Manager, ScotPayments. Milestones In a recent update, we shared that the ScotPayments team was focused on onboarding new partners and progressing toward Public Beta. Since then, we’ve made significant strides. In January, we began onboarding the Scottish Public Pensions Agency (SPPA) as our second Beta partner. We’re proud to share...
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