Digital

  • Care, code and text: Accelerating understanding of care data

    28th March 2025 by

    Guest blog post by Sam Henderson-Palmer, Information Analyst, Care Inspectorate. The Data Science and Innovation Accelerator is a programme for public sector organisations in Scotland designed to support the innovative use of data to solve real-world business problems or discover new opportunities. In his blog, Sam Henderson-Palmer, Information Analyst in the Risk and Intelligence team...

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  • Reflections from SEPA’s Future Flood and Incident Messaging Service programme team

    19th March 2025 by

    Guest blog by Laura Johnstone, Continuous Improvement team, Digital Assurance Office. Introduction SEPA (Scottish Environment Protection Agency) is Scotland’s environmental regulator and the national flood forecasting, flood warning and strategic flood management authority. The Future Flood and Incident Messaging Service (FFIMS) programme was initiated in 2020 to replace the previous Flood Warning Dissemination System and digitally...

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  • Design in Action (Part 3: Accessible design)

    4th March 2025 by

    Blog by Catriona Binnie, Senior User Researcher in the ScotPayments team, on the process the UCD team follow to ensure we’re building an accessible payments service for all public sector staff.   We want ScotPayments to be easy to use for all public sector staff. Accessibility for our user base is key. What are we doing...

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  • Iteration and continuous improvement – a Blockbuster story?

    12th February 2025 by

    Guest blog from Jayne Purcell, Service Design Lead, Social Security Scotland. Iteration and continuous improvement are words I hear a lot. What I have observed over the years is that iteration and continuous improvement usually means iterating and improving the current design, with not enough effort put into exploring the future and the vision to...

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  • The Social Security Programme – approach to integrated assurance

    5th February 2025 by

    Guest blog from Lois MacFadyen, Head of the Digital Assurance Office. The Social Security Programme was set up to build and implement the new Social Security System in Scotland, making arrangements for the delivery of 17 benefits.  The design and development work on the first end to end service started in October 2017 and the...

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  • Planning – insights from the Technology Assurance Framework

    29th January 2025 by

    Guest blog by Laura Johnstone, Continuous Improvement team, Digital Assurance Office. Planning is one of the Scottish Government’s programme and project management principles and is described as ‘considering all aspects of our projects and continuously planning, managing dependencies, agreeing and refining evidence based assumptions, and reporting on progress against milestones throughout.’  Planning has been identified...

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  • Statistics.gov.scot Improvement Project – Discovery

    23rd January 2025 by

    Blog by Auren Clarke, Senior Product Manager in the Digital Directorate’s Open Data Team, Data Division. I work in the Scottish Government’s Open Data team, and we are responsible for maintaining Scotland’s Official Statistics platform statistics.gov.scot. Last year, we gave an update on the work of the open data team – we are focused on...

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  • Unlocking the Value of Scotland’s Data – Response to report published.

    16th January 2025 by

    Blog by Chris Bergin, Strategic Data Policy Adviser, Digital Citizen Unit. The Scottish Government has published its response to the report by the Independent Expert Group for the Unlocking the Value of Data programme. The programme is exploring how the public sector can responsibly unlock the value of the personal datasets they hold – securely,...

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  • ScotPayments – Building our own in-house technical capabilities

    9th January 2025 by

    Blog by Megan Abbott, Lead Business Relationship Manager in ScotPayments, sharing an update on progress and how the team have been working on their own internal transformation by building in-house technical capabilities. Here at ScotPayments we focus a lot on how we are supporting the digital transformation of public services in Scotland. By thinking about...

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  • ScotAccount – helping you access services

    14th November 2024 by

    David Duncan-Fraser, ScotAccount Service Owner, provides direction on how to use ScotAccount and is responsible for the day-to-day running of the service. This includes guidance on where ScotAccount is used within public services, and how users can be supported to sign in to their accounts and verify their information if required.  ScotAccount is a new...

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