Digital
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Designing with purpose and empathy
15th January 2025 by deborahamzil
Guest blog post from Emma Jones, Content Design Lead, Social Security Scotland. Good content design is about making the user experience simple. We need to design to help people do what they need to do, and no more. We need to focus on the purpose. Finding (and sticking to) the true purpose can be hard…
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Beyond ‘what is’
8th January 2025 by deborahamzil
Guest blog post from Josie Vallely, Senior Service Designer, Social Security Scotland. What will our new service design team look like? Like the medieval bestiary artists who were asked to paint creatures they had never seen in real life, we don’t know exactly what it will be, so we have the freedom of imagination to…
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Building confidence in content design
18th December 2024 by deborahamzil
Guest blog from Claire Robertson, Senior Content Designer, Social Security Scotland. Over the next few months, Social Security Scotland will be sharing a series of blogs from our User Centred Design team. We’ll give an insight into our ways of working and share some examples of our collaborative, user-centred approach. At Social Security Scotland, working…
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ScotPayments Design in Action (Part 1: Introduction)
15th May 2024 by Stewart Hamilton
Blog by Fiona MacLellan and Cal Marr to celebrate ScotPayments milestones including £40 million with our Design in Action blog post series. Our team have a few milestones to celebrate this week! On 15 May 2024 ScotPayments service processed our 100th payment run, which means we’ve sent over £40million across 20,000 payments since we launched…
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Introducing Interaction Design Week 2022
12th October 2022 by Stewart Hamilton
Inspired by the annual World IxDD event and based on the success of our first event ‘World Interaction design day 2021’, the Interaction Design community in Scottish Government (SG) is bringing together an internal event for the second time called ‘Interaction Design Week 2022’ during the first week of November.
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Scottish Government celebrates World Interaction Design Day (IxDD 2021)
17th September 2021 by deborahamzil
For the first time The Scottish Government will be hosting a series of presentations and talks from 28th to 30th September to celebrate this year’s World Interaction Design Day for internal staff. What is IxDD 2021? IxDD 2021 is an annual event where Interaction Designers and User Centred Design practitioners come together as a united global…
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Making the most of user research findings
14th July 2021 by Stewart Hamilton
Blog post co-written by Mark Daniels, Aleksandra Kaleta-Pyrek, Daniel Migliorelli and Fiona Wragg In this blog post, Mark Daniels, Daniel Migliorelli and Fiona Wragg who work in the Digital Transformation Division of the Scottish Government’s Digital Directorate and Aleksandra Kaleta-Pyrek who works in Social Security Directorate share discovery findings showing that standardised processes for sharing…
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What happened during Services Week 2021
12th March 2021 by Stewart Hamilton
Serena Nüsing, service designer in Digital Directorate, shares what happened during Services Week 2021 at Scottish Government and what people thought about it. Last week was Services Week and Scottish Government got involved. Services Week is an annual self-organised week of events to discuss good, accessible, equitable, and sustainable public services. From Monday to Friday…
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5 things I learned from my first content crit
4th December 2019 by admin
Just days into my role as a new content designer I faced a baptism of fire – my first content crit. This meant the whole content design team – 10 of us – gathered to give frank feedback on my first content piece. No pressure! I rise from the flames to share what I learned:…
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8 common content design myths that content designers want you to stop believing
12th November 2019 by dawnkofie
There are lots of assumptions, misconceptions and myths about content design that just won’t die. Here are just a few and why they’re not true. 1. Content design is about words This is a popular one. Words are one way to present complicated content, but they’re not the only way. Examples of other types of…
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