Digital

  • Supply25: supplier assurance and supply chain management fit for the twenty-first century!

    18th March 2026 by

    Lee Rutherford, Sam Ernstzen and Mark McKenny in the Scottish Government’s Digital Directorate and CivTech 9.5 co-sponsors blog about addressing the challenges of procurement.  Across Scotland, the public sector navigates hundreds of thousands of procurements every year. These range from quick, routine purchases to major, highly complex projects, and the private sector faces a similarly…

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  • Creating the service patterns cards

    22nd December 2025 by

    Blog post by Kirsty Sinclair, User-Centred Design, Lead Service Designer, and Anusree Raju, Senior Interaction Designer. This is blog post three of three. Read the previous blogs in the series. Service pattern design work is supporting the adoption of common digital solutions and promoting reuse across services, aligning with the refreshed Digital Strategy for Scotland…

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  • Practical application of reusable service patterns on a real service use case 

    19th December 2025 by

    Blog post by Kirsty Sinclair, User-Centred Design, Lead Service Designer, and Anusree Raju, Senior Interaction Designer. This is blog two of a three blog series. Read blog post one. Service pattern design work is supporting the adoption of common digital solutions and promoting reuse across services, aligning with the refreshed Digital Strategy for Scotland vision…

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  • Reusable service patterns in Scottish public sector services

    18th December 2025 by

    Blog post by Kirsty Sinclair, User-Centred Design, Lead Service Designer, and Anusree Raju, Senior Interaction Designer. Service pattern design work is supporting the adoption of common digital solutions and promoting reuse across services, aligning with the refreshed Digital Strategy for Scotland vision statement: Sustainable Digital Public Services. Reusable service patterns is a term for design…

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  • ScotAccount is finalist in Delivering for Citizens Award – transforming access to public services in Scotland 

    11th December 2025 by

    Blog post by Trudy Nicolson, ScotAccount Programme Director, the Scottish Government.  We’re delighted to share that ScotAccount was a finalist in the Delivering for Citizens Award at the 2025 Civil Service Awards, a recognition of teams that put people first and deliver measurable improvements to public services. As the only submission from the Scottish Government to be shortlisted from a total…

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  • Drawing is designing

    6th October 2025 by

    Guest blog post by Andy Robertson, Senior Content Designer in Social Security Scotland. In the age of shiny new Artificial Intelligence (AI) tools, I’m making the case for pen and paper. As a senior content designer in government, here’s how I use my drawing skills.     I love to draw Some of my strongest…

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  • Refreshing Scotland’s Digital Strategy, part 3: Using co-design in stakeholder engagement

    23rd July 2025 by

    Blog post by Sam Hill, Senior User Researcher in Scottish Government’s Digital Directorate. I’m a user researcher. This is a profession that specialises in running processes of learning together, testing things out, before reflecting on how well those changes went, or might go if we were to implement them. The Scottish Approach to Service Design is…

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  • ScotAccount: transforming public services in Scotland 

    16th July 2025 by

    Blog by Trudy Nicolson, Programme Director for the Scottish Government’s ScotAccount programme. It has been a busy period for the ScotAccount team, and we wanted to mark that by sharing an update on our progress.   We are delighted to report that the service goes from strength to strength in supporting the modernisation of public services…

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  • Writing for wellbeing: why we created a trauma and stress writing guide

    18th June 2025 by

    Guest blog from Sarah Waterfield, Senior Content Designer at Social Security Scotland. At Social Security Scotland, we know that language matters. The words we use in our communications and webpages shape how people experience our service. Many of our clients have faced difficult life events or negative experiences with benefits. If our language is complex…

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  • Scottish Government Data Maturity Programme – Information session

    7th May 2025 by

    Blog by Sally Kerr, Data Transformation Lead, Technical Data Policy team. With the rapid adoption of Artificial Intelligence (AI), data maturity has become even more important, and becoming data-ready for AI is one of the key drivers for those organisations who choose to take part in the Scottish Government Data Maturity Programme. To become data-ready…

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