Digital

  • ScotAccount: Supporting more people to access digital public services

    26th August 2026 by

    Blog post by David Duncan-Fraser, ScotAccount Service Owner.  As more public services move online, making those services accessible to as many people as possible has never been more important. Whether someone is registering for a service, proving who they are, or accessing support, the experience should be inclusive and straightforward.  That commitment to digital inclusion is at the heart of ScotAccount.   Our recent introduction of HM Passport…

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  • What keeps Scotland connected? The hidden infrastructure behind everyday life

    23rd July 2026 by

    Robbie McGhee, Deputy Director of Digital Connectivity based within the Scottish Government’s Digital Directorate blogs about digital infrastructure. More than just broadband  When people ask me what I do, and what my team leads on, they tend to think about broadband.  But digital connectivity is much bigger than that. It is one of the foundations on which modern Scotland relies. Every day, millions of…

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  • Technology Assurance Framework – what we learned from Major Digital Project Reviews in 2025-26

    24th June 2026 by

    Guest blog by Anneke Davie, Audit and Assurance Insights team, Digital Assurance Office. In 2025-26, 45 major digital project reviews were completed under the Technology Assurance Framework (TAF). These reviews generated 345 recommendations for improvement. These recommendations have been analysed to identify common challenges and are shared to support others to deliver more successful projects. This blog…

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  • Supply25: supplier assurance and supply chain management fit for the twenty-first century!

    18th March 2026 by

    Lee Rutherford, Sam Ernstzen and Mark McKenny in the Scottish Government’s Digital Directorate and CivTech 9.5 co-sponsors blog about addressing the challenges of procurement.  Across Scotland, the public sector navigates hundreds of thousands of procurements every year. These range from quick, routine purchases to major, highly complex projects, and the private sector faces a similarly…

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  • Creating the service patterns cards

    22nd December 2025 by

    Blog post by Kirsty Sinclair, User-Centred Design, Lead Service Designer, and Anusree Raju, Senior Interaction Designer. This is blog post three of three. Read the previous blogs in the series. Service pattern design work is supporting the adoption of common digital solutions and promoting reuse across services, aligning with the refreshed Digital Strategy for Scotland…

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  • Practical application of reusable service patterns on a real service use case 

    19th December 2025 by

    Blog post by Kirsty Sinclair, User-Centred Design, Lead Service Designer, and Anusree Raju, Senior Interaction Designer. This is blog two of a three blog series. Read blog post one. Service pattern design work is supporting the adoption of common digital solutions and promoting reuse across services, aligning with the refreshed Digital Strategy for Scotland vision…

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  • Reusable service patterns in Scottish public sector services

    18th December 2025 by

    Blog post by Kirsty Sinclair, User-Centred Design, Lead Service Designer, and Anusree Raju, Senior Interaction Designer. Service pattern design work is supporting the adoption of common digital solutions and promoting reuse across services, aligning with the refreshed Digital Strategy for Scotland vision statement: Sustainable Digital Public Services. Reusable service patterns is a term for design…

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  • ScotAccount is finalist in Delivering for Citizens Award – transforming access to public services in Scotland 

    11th December 2025 by

    Blog post by Trudy Nicolson, ScotAccount Programme Director, the Scottish Government.  We’re delighted to share that ScotAccount was a finalist in the Delivering for Citizens Award at the 2025 Civil Service Awards, a recognition of teams that put people first and deliver measurable improvements to public services. As the only submission from the Scottish Government to be shortlisted from a total…

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  • Drawing is designing

    6th October 2025 by

    Guest blog post by Andy Robertson, Senior Content Designer in Social Security Scotland. In the age of shiny new Artificial Intelligence (AI) tools, I’m making the case for pen and paper. As a senior content designer in government, here’s how I use my drawing skills.     I love to draw Some of my strongest…

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  • Refreshing Scotland’s Digital Strategy, part 3: Using co-design in stakeholder engagement

    23rd July 2025 by

    Blog post by Sam Hill, Senior User Researcher in Scottish Government’s Digital Directorate. I’m a user researcher. This is a profession that specialises in running processes of learning together, testing things out, before reflecting on how well those changes went, or might go if we were to implement them. The Scottish Approach to Service Design is…

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