• Improving search functionality for

    9th March 2023 by

    Blog by Jennifer I’anson, Product Manager, Digital Directorate. The development team and Design System team (Digital Publishing) have been working on implementing and integrating a new search product on The product we have chosen is Squiz Funnelback and this replaces the basic search capability within our content management system (CMS). On the 2nd…

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  • Designing justice content: subject matter experts’ views

    25th April 2017 by

    We know that effective engagement with subject matter experts plays a huge part in creating content that works. It helps users quickly find easy-to-understand and accurate information, without having to know the ins and outs of Scotland’s public service landscape.

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  • Improving for businesses

    23rd January 2017 by

    We’d like to explain some of the work we’ve been doing to try and improve for business users. The aim of is to provide joined-up business sector user journeys across public services, based on user need. Over the last 18 months, key business websites have been integrated into The business portal and…

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