Digital

  • Iteration and continuous improvement – a Blockbuster story?

    12th February 2025 by

    Guest blog from Jayne Purcell, Service Design Lead, Social Security Scotland. Iteration and continuous improvement are words I hear a lot. What I have observed over the years is that iteration and continuous improvement usually means iterating and improving the current design, with not enough effort put into exploring the future and the vision to…

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  • The Social Security Programme – approach to integrated assurance

    5th February 2025 by

    Guest blog from Lois MacFadyen, Head of the Digital Assurance Office. The Social Security Programme was set up to build and implement the new Social Security System in Scotland, making arrangements for the delivery of 17 benefits.  The design and development work on the first end to end service started in October 2017 and the…

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  • Beyond ‘what is’

    8th January 2025 by

    Guest blog post from Josie Vallely, Senior Service Designer, Social Security Scotland. What will our new service design team look like? Like the medieval bestiary artists who were asked to paint creatures they had never seen in real life, we don’t know exactly what it will be, so we have the freedom of imagination to…

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  • Building confidence in content design

    18th December 2024 by

    Guest blog from Claire Robertson, Senior Content Designer, Social Security Scotland. Over the next few months, Social Security Scotland will be sharing a series of blogs from our User Centred Design team. We’ll give an insight into our ways of working and share some examples of our collaborative, user-centred approach. At Social Security Scotland, working…

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