Digital

  • Beyond ‘what is’

    8th January 2025 by

    Guest blog post from Josie Vallely, Senior Service Designer, Social Security Scotland. What will our new service design team look like? Like the medieval bestiary artists who were asked to paint creatures they had never seen in real life, we don’t know exactly what it will be, so we have the freedom of imagination to…

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  • Building confidence in content design

    18th December 2024 by

    Guest blog from Claire Robertson, Senior Content Designer, Social Security Scotland. Over the next few months, Social Security Scotland will be sharing a series of blogs from our User Centred Design team. We’ll give an insight into our ways of working and share some examples of our collaborative, user-centred approach. At Social Security Scotland, working…

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