• Developing content standards for better public services

    16th August 2018 by

    We’ve produced a set of content standards to help colleagues in the Scottish Government, and our public sector partners, deliver effective content. Our ultimate aim is to help improve public services. Why content standards are helpful Everything that public sector organisations publish should meet their users’ needs. Our standards will: provide tools, techniques and processes you…

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  • Supporting material through

    29th March 2015 by

    This is a post by Calum Shepherd, our Head of Digital Strategy. We’re excited to mark the availability of, which went live last week. It’s our first step towards putting live resources for better digital services. The new resources area has two main aims: to help you deliver clear content when publishing on to…

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  • Introducing

    17th February 2015 by

    This is a post by Peter Smith, Product Owner for alpha and beta From today you can see the beta version of This marks the start of a phase in which we will continually add content and features to the site, making use of the tools and processes we have been developing since the…

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  • Five principles for generating usable user research

    9th September 2014 by

    This is a post by Cat Macaulay, our User Research Lead and is part of our series on Standards & Guidelines Building a user research practice into a large and complex project like is a pretty daunting task. So as we start out on this journey, we wanted to try and give ourselves some…

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  • Dipping into design – composition fundamentals

    8th September 2014 by

    Design elements describe basic ideas around the practice of good visual design. These elements include colour, shape, texture and space. I’m going to dip into an aspect of this, exploring some fundamentals of composition, as this helps set the scene for the work we will be doing / have done so far. We started with composition and typography – our fundamentals…

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  • Security within agile environments

    5th September 2014 by

    This is a post by Neil Campbell, our Information Security Officer and is part of our series on Standards & Guidelines Security within agile environments can be challenging. There’s a need to juggle a large number of competing factors including velocity, compliance requirements, ambitions around user experience and adherence to standards – all while maintaining…

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  • Architectural concepts: a quality attributes overview

    29th August 2014 by

    This is a post by Graham Beedie, our Technical Architect and is part of our series on Standards & Guidelines We know designing and building high quality software is tough. The ability to define and measure the quality of delivered software is a desired, but all too often unmet ambition. In order to fully explain what we mean…

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  • Consistent content style, saying goodbye to jargon

    27th August 2014 by

    This is a post by Rachel Caldwell, our Content Designer (NHS 24) and is part of our series on Standards & Guidelines Have you ever gone to a website looking for answers, started reading what’s there, and quickly felt like you need a translator to make sense of all the jargon? It’s a common complaint….

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  • Defining our work for standards and guidelines, an introduction

    11th August 2014 by

    This is post by Calum Shepherd, our Head of Digital Strategy and is part of our series on Standards & Guidelines The term standard  can mean different things when used by different people, so it’s important we are clear about our usage with you. We have opted not to use standards as a single way of describing material created…

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