Building Standards

2021 National Customer Satisfaction Survey Now Live

October 6, 2021 by No Comments | Category Building Standards, Procedures

We are pleased to announce that the 2021 National Customer Satisfaction Survey is live.

Now in its eighth year, the purpose of the annual survey of users of the local authority building standards service is to obtain nationally consistent customer satisfaction data across all 32 local authorities in Scotland.  The data enables a comparison analysis between years in the interests of continuous improvement.

The findings of the 2020 survey showed that customer satisfaction and associated measures are generally improving.

The 2021 survey is managed by Pye Tait Consulting on behalf of Building Standards Division.  The findings from the survey will be treated confidentially and reported anonymously by Pye Tait Consulting under the Data Protection Act 2018 and the Market Research Society (MRS) Code of Conduct.

You are eligible to take part in the 2021 Survey if you have been a customer of the service between April 2020 and March 2021 by applying for a building warrant and/or submitting a completion certificate during that time.

Anyone who is eligible to take part will be invited to complete a customer feedback questionnaire, via an email from Pye Tait Consulting.  This should take no longer than 10 minutes to complete.

Please take this opportunity to have your say.  Feedback on your experience using the building standards service is highly valued and essential to inform future developments.

The anonymised customer feedback will be shared with local authorities.  They will use the information to make changes as they continue to improve and provide an effective service.


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