Scott McLear

Written 9 posts

CivTech: Harnessing the power of digital

6th June 2016

Something amazing is happening in Scotland! CivTech® is your chance to use innovation and digital technology to improve public sector services. For businesses [or start-up, pre-start, entrepreneur – or indeed anyone] it’s a real opportunity to win contracts, build business – and along the way make everyone’s life a little bit better. Best of all…

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New start to focus on digital participation in social housing

27th May 2016

The Digital Participation team has been working with Housing Associations to improve digital participation among social housing tenants. Recently they have engaged a Digital Consultant through the Digital Transformation Service to provide specific support and assistance for the sector.  Doug Melville has come from working with the Australian Government in their Digital Transformation, most recently…

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Our new approach to Benefits Realisation

23rd May 2016

This is a post by Scott McLear, our Digital Communications and Engagement Manager A measurement and benefit framework was established in 2012 to show the positive impact of the strategy Scotland’s Digital Future: Delivery of Public Services. Methodology used to help capture evidence of benefits was heavily based on survey feedback from Citizens and Public Sector…

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Putting people at the heart of Digital Public Services

12th May 2016

The Digital First Service Standard sets the standard for all online services, which are to be provided via It’s based along the lines of Government Digital Service’s Digital by Default but includes three extra principles around the use of open data principles, green ICT and data hosting. By applying the Digital First Service Standard, we’re…

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Prototyping a life events model for

23rd March 2016

This is a blog post by the team. life event. noun. a major event that changes a person’s status or circumstances, such as giving birth, getting married, getting divorced, dealing with the death of spouse or losing a job. Life events are often discussed in terms of stress. Our team has been exploring how…

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Adding support for victims and witnesses on

23rd March 2016

This is a blog post by the team. In 2015, the Scottish Government announced a number of changes to improve the help and support available for victims and witnesses of crime in Scotland. This includes giving victims and witnesses better access to information – and we’ve been working with the Scottish Government’s Justice Directorate…

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The Digital Participation Challenge Fund 1 ½ years on

14th March 2016

It’s been 18 months since the launch of the first round of the Challenge Fund back in 2014. Since then 84 projects doing fantastic digital inclusion work in Scotland have been supported by funds from the Scottish Government, with some additional support from BT Scotland. As well as helping people to get online, these funds…

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Scottish Public Pensions Agency (SPPA) and the Digital Transformation Service

19th February 2016

Over the past year, the Central Government Digital Transformation Service (DTS) has worked with a number of Central Government organisations including the Scottish Public Pensions Agency. Read how Ross Paterson, Chief Exec @ SPPA found the work of the service below, and how a user centred approach to design challenged the way in which they…

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Transforming Digital Public Services: Working with the Digital Technologies Industry Conference

17th December 2015

Attracting around 150 people from Scotland’s vibrant digital tech and ICT industry, this event explored the opportunities and challenges in transforming digital public services through collaboration with the industry. Everyone was encouraged to share their ideas on how government, the public sector and industry can work more closely, and strategically, in delivering this important agenda,…

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