Digital

  • The Digital Support Hub: helping you create better digital services

    24th September 2021 by

    The Digital Support Hub team based in the Scottish Government’s Digital Directorate blog about the new Digital Support Hub, a support and knowledge hub for building better digital services for the people of Scotland. Bringing the public sector’s digital knowledge together The Digital Support Hub was launched to support the Digital Strategy for Scotland –...

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  • Scottish Government celebrates World Interaction Design Day (IxDD 2021)

    17th September 2021 by

    For the first time The Scottish Government will be hosting a series of presentations and talks from 28th to 30th September to celebrate this year’s World Interaction Design Day for internal staff. What is IxDD 2021? IxDD 2021 is an annual event where Interaction Designers and User Centred Design practitioners come together as a united global...

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  • Making the most of user research findings

    14th July 2021 by

    Blog post co-written by Mark Daniels, Aleksandra Kaleta-Pyrek, Daniel Migliorelli and Fiona Wragg In this blog post, Mark Daniels,  Daniel Migliorelli and Fiona Wragg who work in the Digital Transformation Division of the Scottish Government’s Digital Directorate and Aleksandra Kaleta-Pyrek who works in Social Security Directorate share discovery findings showing that standardised processes for sharing...

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  • Designing for everyone: user research in the Cloud First Programme

    8th March 2021 by

    Blog by Marta Kuczkowska, User Researcher, Cloud First Programme. This programme aims to help organisations in the public sector to use and benefit from cloud technology in their services. Designing for two audiences In user research we work with people to understand their different goals, needs or reasons for using public services. Each user also...

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  • What Scottish Government has learned about how to do ‘Digital Discovery’

    4th December 2020 by

    Introduction I’m Angela Saunders, Product Manager at the Scottish Government.  If you’re on the point of starting a “Digital Discovery” project, I want to tell you about what we’ve learned recently from ours.  For those unfamiliar with the term, Discovery is the important first step in designing a public service. What is Discovery, and why...

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  • SG payments project – Keep on collaborating

    30th September 2020 by

    Blog by Fiona Maclellan, Senior Service Designer, Product and Commercial Division. The SG payments project has taken a user-centred approach since it began in 2018. This has involved working closely with users through the Discovery phase, our Alpha build and as we prepare for our next phase. We recently posted about the project’s progress, and...

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  • SG Payments Alpha & beyond

    12th August 2020 by

    Blog by Fiona Maclellan, Senior Service Designer, Product and Commercial Division. In 2019 we announced our payments project and introduced the team working on it. Since then we’ve not given you an update on this blog, but that doesn’t mean things have stood still. We’ve been busy building a prototype digital service, as an Alpha...

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  • Discovering processes and tools that can help research and user-centred design operations

    10th August 2020 by

    Blog by Daniel Migliorelli, User Research Lead, Digital Transformation Division. Historically, User Research has focused more on its work with primary sources (for example running interviews or usability tests) than with secondary ones (analysing data produced as a result of previous research). Although it’s common practice for Scottish Government and Digital, Data and Technology research...

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  • Understanding Digital Transformation

    6th August 2020 by

    Blog by Elaine Burgess, Service Owner, Digital Transformation Service. The world is changing at a rapid pace. People around the globe have become used to accessing the services they love at the touch of a button, from online banking to online shopping. This has raised citizen’s expectations about the services they receive from Government and...

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  • User research in a changing world

    23rd June 2020 by

    Nicola Hancock, blogs about her experience of being a User Researcher in a changing world. What I do (or did?) My role as a User Researcher is to involve people who use a service to understand what they need from it. We do this in a number of ways, like interviews, surveys, workshops and user...

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