Digital

  • SG payments project – Keep on collaborating

    30th September 2020 by

    Blog by Fiona Maclellan, Senior Service Designer, Product and Commercial Division. The SG payments project has taken a user-centred approach since it began in 2018. This has involved working closely with users through the Discovery phase, our Alpha build and as we prepare for our next phase. We recently posted about the project’s progress, and...

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  • SG Payments Alpha & beyond

    12th August 2020 by

    Blog by Fiona Maclellan, Senior Service Designer, Product and Commercial Division. In 2019 we announced our payments project and introduced the team working on it. Since then we’ve not given you an update on this blog, but that doesn’t mean things have stood still. We’ve been busy building a prototype digital service, as an Alpha...

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  • Discovering processes and tools that can help research and user-centred design operations

    10th August 2020 by

    Blog by Daniel Migliorelli, User Research Lead, Digital Transformation Division. Historically, User Research has focused more on its work with primary sources (for example running interviews or usability tests) than with secondary ones (analysing data produced as a result of previous research). Although it’s common practice for Scottish Government and Digital, Data and Technology research...

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  • Understanding Digital Transformation

    6th August 2020 by

    Blog by Elaine Burgess, Service Owner, Digital Transformation Service. The world is changing at a rapid pace. People around the globe have become used to accessing the services they love at the touch of a button, from online banking to online shopping. This has raised citizen’s expectations about the services they receive from Government and...

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  • User research in a changing world

    23rd June 2020 by

    Nicola Hancock, blogs about her experience of being a User Researcher in a changing world. What I do (or did?) My role as a User Researcher is to involve people who use a service to understand what they need from it. We do this in a number of ways, like interviews, surveys, workshops and user...

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  • SG Payments – Beta phase

    22nd June 2020 by

    Blog by Carron Macnab, Delivery Manager, Product And Commercial Division. Following a successful online bidder session on 31 March 2020, which saw a pre-recorded presentation delivered via YouTube (https://youtu.be/_kfhDy5IECE) and shared with a guest list of 130, a number of valuable inputs and questions about the technical and design-led approach of the Payments project were...

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  • Launch of new cloud resources and guidance for the public sector

    9th June 2020 by

    Ross Lyon, Cloud Product Manager, blogs about a new range of cloud resources and guidance for the public sector The disruption resulting from the Covid 19 pandemic has changed the behaviour of government organisations, businesses and consumers. Many more people are using cloud-based applications and infrastructure that help them to work remotely. Indeed, all of...

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  • Digital Identity Scotland – Prototype draws to a close

    13th May 2020 by

    Mike Crockart, Delivery Lead for the Digital Identity Scotland Programme, provides an update as the work on a prototype draws to a close…  “The pandemic and our country’s response has rightly dominated all of our lives in recent weeks. For many of us it has meant a change to where we are working; how we...

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  • Digital Identity Scotland – Prototype update

    11th March 2020 by

    Fiona Johnstone, Transformation Manager for the Digital Identity Scotland Programme, provides an update mid-way through work on the prototype to test an attribute-led approach:   “It’s exciting to have the prototype work in full swing, building and testing an attribute-led approach to support simple, safe and secure access to public services.  Mydex CIC, in partnership...

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  • What are smart entitlements?

    6th March 2020 by

    In this blog, Gavin Ross, Policy Lead for Digital Identity Scotland, provides an update on some of our broader activity. This includes considering how an attribute approach could support citizens when accessing services, products or benefits that they are entitled to. Our Smart Entitlements strategy…   “The DIS programme continues its work on a prototype...

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