12th October 2022 by Stewart Hamilton
Inspired by the annual World IxDD event and based on the success of our first event 'World Interaction design day 2021’, the Interaction Design community in Scottish Government (SG) is bringing together an internal event for the second time called ‘Interaction Design Week 2022’ during the first week of November.
2nd February 2022 by Stewart Hamilton
Blog by Serena Nusing, Dragos Leonte, and Ross Clements, Cloud and Digital Services Division, Digital Directorate. A little over a year ago we kicked off our first pilot and started our journey to develop a new service for the Scottish Government (SG) and the wider public sector to migrate their applications, data, and workloads to...
12th November 2021 by deborahamzil
In this blog Sam Ernstzen, Digital Service Standard Assessor within Scottish Government’s Directorate for Internal Audit and Assurance, and Serena Nusing, Senior Service Designer, based within Scottish Government’s Digital Directorate share with you five truths about designing services. Being experienced service designers we see very common things across projects. We thought sharing what we see...
9th November 2021 by Stewart Hamilton
Blog by Serena Nusing, senior service designer, and Mark Daniels, senior user researcher, Digital Transformation Division. The Cloud First programme within the Digital Directorate aims to support the Scottish Government and Scottish public sector in their journey to cloud ensuring they’re able to realise the benefits of cloud. In this blog, Serena Nusing, senior service designer,...
24th September 2021 by deborahamzil
The Digital Support Hub team based in the Scottish Government’s Digital Directorate blog about the new Digital Support Hub, a support and knowledge hub for building better digital services for the people of Scotland. Bringing the public sector’s digital knowledge together The Digital Support Hub was launched to support the Digital Strategy for Scotland –...
17th September 2021 by deborahamzil
For the first time The Scottish Government will be hosting a series of presentations and talks from 28th to 30th September to celebrate this year’s World Interaction Design Day for internal staff. What is IxDD 2021? IxDD 2021 is an annual event where Interaction Designers and User Centred Design practitioners come together as a united global...
14th July 2021 by Stewart Hamilton
Blog post co-written by Mark Daniels, Aleksandra Kaleta-Pyrek, Daniel Migliorelli and Fiona Wragg In this blog post, Mark Daniels, Daniel Migliorelli and Fiona Wragg who work in the Digital Transformation Division of the Scottish Government’s Digital Directorate and Aleksandra Kaleta-Pyrek who works in Social Security Directorate share discovery findings showing that standardised processes for sharing...
8th March 2021 by Stewart Hamilton
Blog by Marta Kuczkowska, User Researcher, Cloud First Programme. This programme aims to help organisations in the public sector to use and benefit from cloud technology in their services. Designing for two audiences In user research we work with people to understand their different goals, needs or reasons for using public services. Each user also...
4th December 2020 by Angela Saunders
Introduction I’m Angela Saunders, Product Manager at the Scottish Government. If you’re on the point of starting a “Digital Discovery” project, I want to tell you about what we’ve learned recently from ours. For those unfamiliar with the term, Discovery is the important first step in designing a public service. What is Discovery, and why...
30th September 2020 by Stewart Hamilton
Blog by Fiona Maclellan, Senior Service Designer, Product and Commercial Division. The SG payments project has taken a user-centred approach since it began in 2018. This has involved working closely with users through the Discovery phase, our Alpha build and as we prepare for our next phase. We recently posted about the project’s progress, and...