Digital

  • Basic Law-Making For Legislative Computer Systems – Part 3

    11th September 2023 by

    If we are to make the production of digital systems explicit we need to every participant to be able to understand their role – and critically that means making the technical decisions visible and comprehensible.

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  • Basic Law-Making For Legislative Computer Systems – Part 2

    4th September 2023 by

    This is the second of five articles outlining the research of the BIus project – Basic Law-Making For Legislative Computer Systems. Read the first here – it outlines the problems of connecting slow legislative iteration to fast digital development processes.

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  • Basic Law-Making For Legislative Computer Systems – Part 1

    28th August 2023 by

    We know that the law and government is also an iterative process. Laws are passed, and retrospectively amended. Acts of parliament (primary legislation) grants Ministers powers to make and remake law by orders (secondary legislation) and civil servants the powers to write and rewrite ordinary regulations.

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  • Introducing Interaction Design Week 2022

    12th October 2022 by

    Inspired by the annual World IxDD event and based on the success of our first event 'World Interaction design day 2021’, the Interaction Design community in Scottish Government (SG) is bringing together an internal event for the second time called ‘Interaction Design Week 2022’ during the first week of November.

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  • Going live with our first customer using the Cloud Migration Service

    2nd February 2022 by

    Blog by Serena Nusing, Dragos Leonte, and Ross Clements, Cloud and Digital Services Division, Digital Directorate. A little over a year ago we kicked off our first pilot and started our journey to develop a new service for the Scottish Government (SG) and the wider public sector to migrate their applications, data, and workloads to...

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  • The Truth of Designing Services

    12th November 2021 by

    In this blog Sam Ernstzen, Digital Service Standard Assessor within Scottish Government’s Directorate for Internal Audit and Assurance, and Serena Nusing, Senior Service Designer, based within Scottish Government’s Digital Directorate share with you five truths about designing services.  Being experienced service designers we see very common things across projects. We thought sharing what we see...

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  • Finding out what people need to learn about cloud

    9th November 2021 by

    Blog by Serena Nusing, senior service designer, and Mark Daniels, senior user researcher, Digital Transformation Division. The Cloud First programme within the Digital Directorate aims to support the Scottish Government and Scottish public sector in their journey to cloud ensuring they’re able to realise the benefits of cloud. In this blog, Serena Nusing, senior service designer,...

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  • Scottish Government celebrates World Interaction Design Day (IxDD 2021)

    17th September 2021 by

    For the first time The Scottish Government will be hosting a series of presentations and talks from 28th to 30th September to celebrate this year’s World Interaction Design Day for internal staff. What is IxDD 2021? IxDD 2021 is an annual event where Interaction Designers and User Centred Design practitioners come together as a united global...

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  • Making the most of user research findings

    14th July 2021 by

    Blog post co-written by Mark Daniels, Aleksandra Kaleta-Pyrek, Daniel Migliorelli and Fiona Wragg In this blog post, Mark Daniels,  Daniel Migliorelli and Fiona Wragg who work in the Digital Transformation Division of the Scottish Government’s Digital Directorate and Aleksandra Kaleta-Pyrek who works in Social Security Directorate share discovery findings showing that standardised processes for sharing...

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  • Designing for everyone: user research in the Cloud First Programme

    8th March 2021 by

    Blog by Marta Kuczkowska, User Researcher, Cloud First Programme. This programme aims to help organisations in the public sector to use and benefit from cloud technology in their services. Designing for two audiences In user research we work with people to understand their different goals, needs or reasons for using public services. Each user also...

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