Digital
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Why collaboration is so important in content design
1st August 2018 by dawnkofie
This post is by Anne Walker, Senior Content Designer at Disclosure Scotland. I work in Disclosure Scotland (DS), a Scottish Government agency that protects children and adults who can’t safeguard themselves. DS is transforming how it delivers its services. Undertaking digital transformation means understanding how things work across a business. Content designers can only do this...
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Online Identity Assurance – Pre-Alpha
27th July 2018 by Digital Identity Scotland
Hello and welcome to the Online Identity Assurance team’s latest blog post. As you may have read in our earlier posts, the team is working to develop a common approach to online identity assurance for access to public services. This is the process where a person seeking to access a public service digitally can sign...
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Increasing diversity in the digital profession
12th July 2018 by Stewart Hamilton
A post by Colin Cook, Director Digital, Scottish Government. Over the past year, the division heads and I have been looking at ways that we can improve diversity within the digital directorate. Alan Rodden has been appointed to lead delivery and last month we published the Digital Directorate’s commitment to improving workforce diversity. This explains why...
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Sex and/or gender — working together to get the question right
5th July 2018 by dawnkofie
This is a blog post by Jane Reid, Lead User Researcher at Disclosure Scotland. When someone applies for a government service, government organisations must only ask questions that are essential. Government organisations also have to make sure the citizen: understands the question can answer it appropriately feels respected When Disclosure Scotland, an agency of the Scottish Government, was testing their services...
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Online Identity Assurance – an open approach
22nd June 2018 by Digital Identity Scotland
Our Online Identity Assurance project is in the final stages of its first phase, ‘Discovery’. Great – but what have we learned during that Discovery phase? Earlier this week, the project team – in the spirit and practice of Open Government – discussed our service design and technical options research with members of our National...
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Using service design to improve business support in Scotland
8th June 2018 by Mark Daniels
As part of phase 2 of the Enterprise and Skills review, Scottish Government’s Digital Transformation Service (DTS) were asked to undertake a short, pre-discovery to look at how the current business support services in Scotland were either meeting, or not meeting, user needs. The business support services we were asked to look at, were those...
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Online Identity Assurance – Listening to your views
1st June 2018 by Digital Identity Scotland
As we enter June, preparations are now in full swing for the next Online Identity Assurance National Stakeholder Group meeting on Tuesday 19 June. At that meeting, people who use Scottish public services, representatives of organisations that provide them and anyone else who wants to attend will get the latest update on what we in...
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GDPR – a change to data protection law
24th May 2018 by Alaster Phillips - Digital Strategist
The General Data Protection Regulations comes into force on May 25, 2018, giving individuals more control over their personal data, and ensuring that organisations collect and process that information properly and securely. To find out more about GDPR, visit the Information Commissioner’s website.
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Online Identity Assurance – approaching the next phase
18th May 2018 by Digital Identity Scotland
As the Online Identity Assurance project gets set to enter its next phase, recent activity has been focussed on capturing what we have learned since the project kicked off last year. Past months have seen the Scottish Government project team work closely with members of the public, a range of partner organisations and technical specialists...
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What the UK Government Interchange is and 3 reasons why you should take part
15th May 2018 by dawnkofie
If you’re like most people I’ve spoken to about the UK Government Interchange, your first question probably is, what is it? It’s part of the UK Government’s Devolution and You Campaign, a Civil Service learning campaign that’s been running since 2015, and I took part in it earlier this year. It aims to help the UK...
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