Digital

  • Designing justice content: subject matter experts’ views

    25th April 2017 by

    We know that effective engagement with subject matter experts plays a huge part in creating content that works. It helps users quickly find easy-to-understand and accurate information, without having to know the ins and outs of Scotland’s public service landscape.

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  • Improving mygov.scot for businesses

    23rd January 2017 by

    We’d like to explain some of the work we’ve been doing to try and improve mygov.scot for business users. The aim of mygov.scot is to provide joined-up business sector user journeys across public services, based on user need. Over the last 18 months, key business websites have been integrated into mygov.scot. The business portal and…

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  • Pair writing content with subject matter experts

    25th November 2016 by

    This is a blog post by Reece Cargan, senior content designer on mygov.scot During our work writing content for mygov.scot, the content team use a mixture of different writing methods as part of our content design process. One technique is ‘pair writing’. We have blogged in the past about designing content for mygov.scot, and explained…

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