• glossary

    21st September 2014 by

    This is a post by Donald Izuagba, one of our Business Analysts within the team This glossary is a summary of key phrases used in the development of If you’d like to know more about a term that’s not covered here, please let us know.

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  • Consistent content style, saying goodbye to jargon

    27th August 2014 by

    This is a post by Rachel Caldwell, our Content Designer (NHS 24) and is part of our series on Standards & Guidelines Have you ever gone to a website looking for answers, started reading what’s there, and quickly felt like you need a translator to make sense of all the jargon? It’s a common complaint….

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  • User testing in alpha

    2nd July 2014 by

    This is a post by Paul Wheatley, our Senior UX Designer With we have taken a user-centred approach to design. Practically, this involves a number of methods, but the most important is that we conduct regular testing with real users at least once every fortnight on an on-going basis.

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