Digital

  • ScotAccount is finalist in Delivering for Citizens Award – transforming access to public services in Scotland 

    11th December 2025 by

    Blog post by Trudy Nicolson, ScotAccount Programme Director, the Scottish Government.  We’re delighted to share that ScotAccount was a finalist in the Delivering for Citizens Award at the 2025 Civil Service Awards, a recognition of teams that put people first and deliver measurable improvements to public services. As the only submission from the Scottish Government to be shortlisted from a total…

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  • ScotPayments: Confirmation of Payee – Driving Efficiency and Fraud Prevention

    8th December 2025 by

    Blog by ScotPayments’ Raven Green, Senior Digital Portfolio Manager and Megan Abbott, Lead Business Relationship Manager. Last year, we wrote about the launch of Confirmation of Payee (CoP), a simple but powerful feature that checks names and bank details before payments are made. At the time, we knew CoP had the potential to reduce misdirected…

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  • Drawing is designing

    6th October 2025 by

    Guest blog post by Andy Robertson, Senior Content Designer in Social Security Scotland. In the age of shiny new Artificial Intelligence (AI) tools, I’m making the case for pen and paper. As a senior content designer in government, here’s how I use my drawing skills.     I love to draw Some of my strongest…

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  • Refreshing Scotland’s Digital Strategy, part 3: Using co-design in stakeholder engagement

    23rd July 2025 by

    Blog post by Sam Hill, Senior User Researcher in Scottish Government’s Digital Directorate. I’m a user researcher. This is a profession that specialises in running processes of learning together, testing things out, before reflecting on how well those changes went, or might go if we were to implement them. The Scottish Approach to Service Design is…

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  • ScotPayments – Onboarding milestones and reflections

    17th July 2025 by

    Blog by Megan Abbott, Lead Business Relationship Manager, ScotPayments. Milestones In a recent update, we shared that the ScotPayments team was focused on onboarding new partners and progressing toward Public Beta. Since then, we’ve made significant strides. In January, we began onboarding the Scottish Public Pensions Agency (SPPA) as our second Beta partner. We’re proud to share…

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  • ScotAccount: transforming public services in Scotland 

    16th July 2025 by

    Blog by Trudy Nicolson, Programme Director for the Scottish Government’s ScotAccount programme. It has been a busy period for the ScotAccount team, and we wanted to mark that by sharing an update on our progress.   We are delighted to report that the service goes from strength to strength in supporting the modernisation of public services…

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  • Digital Scotland Service Manual: A helping hand for digital

    14th July 2025 by

    Blog by Angela Saunders, Senior Product Manager, Digital Directorate. Hello. I’m Angela Saunders and I work in Scottish Government’s Digital Directorate, in the team that’s developing the Digital Scotland Service Manual (DSSM). It’s a self-help resource designed to support colleagues across Scotland’s public sector in the delivery of digital projects.    Why the DSSM?  We’re…

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  • Writing for wellbeing: why we created a trauma and stress writing guide

    18th June 2025 by

    Guest blog from Sarah Waterfield, Senior Content Designer at Social Security Scotland. At Social Security Scotland, we know that language matters. The words we use in our communications and webpages shape how people experience our service. Many of our clients have faced difficult life events or negative experiences with benefits. If our language is complex…

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  • Paving the way to omnichannel

    2nd April 2025 by

    Guest blog from Emma Jones, Lead Content Designer at Social Security Scotland. An accessible, inclusive way to communicate At Social Security Scotland, we are at the start of a journey to move from ‘letters as default’ to a more inclusive, accessible approach. An approach where the method of communication meets the needs of the client….

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  • Refreshing Scotland’s Digital Strategy, part 2

    24th March 2025 by

    Guest blog post by Colin Birchenall, Chief Technology Officer, the Digital Office for Scottish Local Government. At the heart of Scotland’s Digital Strategy is the recognition that digital is a fundamental enabler for achieving the country’s priorities. Whether it is economic growth, social inclusion, or environmental sustainability, digital solutions play a crucial role in driving…

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