• Priorities for 2021 to help the Digital Directorate make government services better

    24th March 2021 by

    Blog by Serena Nusing and Sam Ernstzen, User Centred Design team, Digital Transformation Division. The job of a service designer in Digital is to advocate for the Scottish Approach to Service Design and to support the development of user-centred, accessible and effective services. In this blog Serena Nusing, senior service designer, and Sam Ernstzen, service…

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  • Scottish Approach to Service Design: Creating Conditions for Change

    3rd July 2019 by

    This blog is by Dr Dhruv Sharma, User Reaserch Lead at the Scottish Government. Amongst all the exciting stuff I do within Scottish Government’s Office of the Chief Designer, one crucial part of my job is replying to the question, “so, what does Scottish Approach to Service Design actually mean?”   Thankfully we now have…

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  • Scottish Government to host International Design in Government Conference

    27th February 2019 by

    Announcement from Sarah Davidson, Director General for Organisational Development and Operations.   I am delighted to announce that Scottish Government will host the International Design in Government conference in Edinburgh on 25 – 26 June.   The International Design in Government conference brings together an established community of designers working in government across the world….

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