Digital

  • Update to Digital First Service Standard

    15th February 2021 by

    Find out what’s changed and what it means for teams delivering public services.   We’ve updated the Digital First Service Standard. The updated standard is now called the Digital Scotland Service Standard, with a new, risk-based approach to assessment being developed by the Digital Assurance Office to be confirmed in April. The Digital First Service…

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  • Learnings from our discovery project on the future of a Digital Publishing Service

    7th July 2020 by

    Following up on their last blog post, Chris Dixon, Delivery Manager, and Serena Nüsing, Service Designer, share what they’ve learned from completing a discovery project on the Digital Publishing Service. To investigate what a future Digital Publishing Service might look like, we started the discovery by asking ourselves: “How might Digital Publishing Service support policy…

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  • 9 Common Myths about Service Design

    18th June 2020 by

    Blog by Digital Transformation Division, Service Design leads, Sam Ernstzen and Serena Nüsing. Service designers are part of the community of professions who work together to bring user centred design approaches to build accessible and inclusive services for citizens and colleagues. You may have heard different things about our role, so we wanted to take…

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