Digital

  • Sex and/or gender — working together to get the question right

    5th July 2018 by

    This is a blog post by Jane Reid, Lead User Researcher at Disclosure Scotland. When someone applies for a government service, government organisations must only ask questions that are essential. Government organisations also have to make sure the citizen: understands the question can answer it appropriately feels respected When Disclosure Scotland, an agency of the Scottish Government, was testing their services...

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  • What the UK Government Interchange is and 3 reasons why you should take part

    15th May 2018 by

    If you’re like most people I’ve spoken to about the UK Government Interchange, your first question probably is, what is it? It’s part of the UK Government’s Devolution and You Campaign, a Civil Service learning campaign that’s been running since 2015, and I took part in it earlier this year. It aims to help the UK...

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  • The start of my content career

    24th April 2018 by

    This is a blog by Euan McGeechan, former Modern Apprentice and now Associate Content Designer in the Scottish Government’s Digital Directorate. After school I went straight to university, but left when I realised the course wasn’t for me. I wasn’t sure what I wanted to do but I definitely had to find a job. When...

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  • Online Identity Assurance – welcoming expert and stakeholder input

    6th April 2018 by

    Some of Scotland and the UK’s leading minds on the issue of identity assurance have been brought together to support the delivery of the Online Identity Assurance (OIA) project. The inaugural meeting of the OIA Expert Group on Thursday 29 March was one of two key gatherings that took place last week, as the end...

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  • Empathy in user focused design

    5th April 2018 by

    The word user spelled out in black capital letters on a multicoloured background.

    Last month, a member of my family was rushed to hospital and needed heart surgery. (Thankfully, they’re doing well now.) I had to make sure that, once they were home, they had the care and support they needed. So I found myself on the receiving end of the kind of content I produce. In the...

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