Digital

  • Reflections on FutureScot’s Digital Scotland conference

    19th January 2026 by

    Becca Fairless, Head of Digital Strategy and Policy in the Scottish Government blogs about launching our refreshed joint Digital Strategy for Scotland at a recent digital conference. At the end of  last year we published our refreshed Vision for digital in Scotland alongside our joint Delivery Plan for Sustainable Digital Public Services. We launched this at FutureScot’s Digital Scotland...

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  • Refreshing Scotland’s Digital Strategy: Part 6 –Recommitting to our collaborative plan

    18th November 2025 by

    Blog post by Becca Fairless, Head of Digital Strategy and Policy, Scottish Government. Welcome to the sixth edition of our blog-along on our refresh of the Digital Strategy for Scotland. My colleague Martyn Wallace from Digital Office for Scottish Local Government provided the most recent update – in it he gave you a wee sneak...

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  • Refreshing Scotland’s Digital Strategy: Part 5 – What is this all about?

    21st October 2025 by

    Guest blog by Martyn Wallace, Chief Digital Officer, Digital Office for Scottish Local Government. Have you ever wondered what all this talk about Scotland’s “Digital Strategy” actually means for you? Maybe you’ve seen in the series of blogs from my colleagues mentioning how COSLA, the Digital Office, and the Scottish Government have teamed up to shape...

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  • Designing complex content in the age of Artificial Intelligence (AI)

    10th October 2025 by

    Guest blog post by Therese Hooper, Lead Content Designer in Social Security Scotland. This blog is about the tools I used to tackle a complicated content challenge, working in a new cross-functional team facing major time constraints. The role of content design You will have heard this before. A content designer’s role is not just...

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  • Drawing is designing

    6th October 2025 by

    Guest blog post by Andy Robertson, Senior Content Designer in Social Security Scotland. In the age of shiny new Artificial Intelligence (AI) tools, I’m making the case for pen and paper. As a senior content designer in government, here’s how I use my drawing skills.     I love to draw Some of my strongest...

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  • Refreshing Scotland’s Digital Strategy, part 4: collaboration and engagement

    20th August 2025 by

    Blog post by Becca Fairless, Head of Digital Strategy and Policy, Scottish Government  Welcome to the fourth edition of our blog-along as we work with our colleagues in local government to refresh the Digital Strategy for Scotland.  Last time Sam Hill, one of the designers who supported our engagement effort, blogged about the theory of...

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  • Refreshing Scotland’s Digital Strategy, part 3: Using co-design in stakeholder engagement

    23rd July 2025 by

    Blog post by Sam Hill, Senior User Researcher in Scottish Government’s Digital Directorate. I’m a user researcher. This is a profession that specialises in running processes of learning together, testing things out, before reflecting on how well those changes went, or might go if we were to implement them. The Scottish Approach to Service Design is...

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  • ScotAccount: transforming public services in Scotland 

    16th July 2025 by

    Blog by Trudy Nicolson, Programme Director for the Scottish Government’s ScotAccount programme. It has been a busy period for the ScotAccount team, and we wanted to mark that by sharing an update on our progress.   We are delighted to report that the service goes from strength to strength in supporting the modernisation of public services...

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  • Paving the way to omnichannel

    2nd April 2025 by

    Guest blog from Emma Jones, Lead Content Designer at Social Security Scotland. An accessible, inclusive way to communicate At Social Security Scotland, we are at the start of a journey to move from ‘letters as default’ to a more inclusive, accessible approach. An approach where the method of communication meets the needs of the client....

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  • Journey mapping as a content design tool

    28th March 2025 by

    Guest blog from Claire Robertson, Senior Content Designer at Social Security Scotland. “Journey mapping is completely fundamental to content design” (Sarah Winters and Rachel Edwards, Content Design, second edition) As content designers everything we do is based on user needs. User needs are the bread and butter of any user centred design (UCD) team. Every...

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