• The Truth of Designing Services

    12th November 2021 by

    In this blog Sam Ernstzen, Digital Service Standard Assessor within Scottish Government’s Directorate for Internal Audit and Assurance, and Serena Nusing, Senior Service Designer, based within Scottish Government’s Digital Directorate share with you five truths about designing services.  Being experienced service designers we see very common things across projects. We thought sharing what we see...

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  • Research on Equality Protected Characteristics

    4th November 2021 by

    A blog by the Data & Intelligence Network(D&IN) comprised of Scottish Government and our partners. Following on from recent blogs by the Data & Intelligence Network on linking the people & places of Scotland and our Ethics Framework, this blog explains another recent project taking place within the Network. This project seeks to explain how...

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  • Scottish Government celebrates World Interaction Design Day (IxDD 2021)

    17th September 2021 by

    For the first time The Scottish Government will be hosting a series of presentations and talks from 28th to 30th September to celebrate this year’s World Interaction Design Day for internal staff. What is IxDD 2021? IxDD 2021 is an annual event where Interaction Designers and User Centred Design practitioners come together as a united global...

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  • Digital Identity Programme – Opportunity to Join our Online Stakeholder Event

    19th March 2021 by

    Susie Braham, Head of Data and Digital Identity Policy Unit within Digital Directorate tells us about plans to host an online digital identity stakeholder event. Last week, we launched our new Digital Strategy: ‘A Changing Nation: How Scotland Will Thrive in a Digital World’. It contains a commitment to introduce a digital identity service for Scotland,...

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  • SG payments team – Opportunities and update

    12th October 2020 by

    Carron MacNab, Delivery Manager, Product and Commercial Division, shares some news about opportunities to join the Payments team. We’ve also got an update on how we’re finding ways to carry on engaging users and stakeholders during COVID-19 restrictions. ‘Payments’ is one of the core shared technology platforms outlined in Scotland’s Digital Strategy. It is also...

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  • Digital Triage for Covid-19

    14th August 2020 by

    Blog by Liam Anderson, Business Analyst, Product and Commercial Division. Before the UK was put into lockdown, the Product and Commercial Division, based in the Scottish Government’s Digital Directorate, were mobilised to form a Digital Triage Team. The Covid-19 pandemic triggered an extraordinary demand for digital solutions for health, digital health, economy and education, with...

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  • User research in a changing world

    23rd June 2020 by

    Nicola Hancock, blogs about her experience of being a User Researcher in a changing world. What I do (or did?) My role as a User Researcher is to involve people who use a service to understand what they need from it. We do this in a number of ways, like interviews, surveys, workshops and user...

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  • Tales from lockdown – Marion Ballantyne, Stakeholder and Communications Portfolio Manager talks about her experience

    10th June 2020 by

    Blog by Marion Ballantyne, Stakeholder and Communications Portfolio Manager, Connectivity Division. It took about half an hour for me to realise I’d underestimated the difference between working from home during lockdown and regular home working. Now that I was sharing my space, my desk in the spare room overnight became a communal hotdesk, with no booking...

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  • Lockdown diary 2020 : tools and tips from a Digital Mum

    14th May 2020 by

    Blog post by Anusree Raju, Senior Interaction Designer in the Digital Directorate – and Digital Mum! At the start of lockdown, Jono Ellis gave us some tools and tips for surviving lockdown life as a Digital Dad. In the eighth week of lockdown, when many of us may be in need of a few more...

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