• Designing a discovery workshop

    25th November 2015 by

    This is a post by Kate Saunderson, one of our user researchers. I was part of a team that designed and delivered a discovery workshop to explore the barriers that SME’s face in raising funding. At the full day event, we explored barriers and solutions with 56 SME’s, advisors and funders. During lunch, an attendee told me that…

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  • When I went to visit GOVT.NZ

    24th June 2015 by

    This is a post by Rachel Jane Patrick, our departing Digital Designer During March and April I was lucky enough to find myself in New Zealand visiting friends and family. I volunteered to go in and say hello to the team in New Zealand, who are working on similar website to our own, I was…

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  • 5 tips for usability testing from Steve Krug

    18th June 2015 by

    This is a post by Kate Saunderson, one of our user researchers. Is your website usable? That is the question that Steve Krug, author of ‘Don’t make me think’ and ‘Rocket surgery made easy’ continually asks. He wants others to ask as well, just as much as he does. So how should we answer that question and what…

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  • Cross-government(s) user researchers meetup

    23rd February 2015 by

    This is a post by Kate Saunderson and Sam Tilston, User Researchers at Scottish Government The first “UK – Scottish Cross-Government(s) user researchers meet up” took place in Edinburgh on January 26th. Sadly scheduling conflicts prevented Leisa Reichelt (Head of User Research at the Government Digital Service) from coming along, but we have her scheduled in for next time!…

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  • Introducing

    17th February 2015 by

    This is a post by Peter Smith, Product Owner for alpha and beta From today you can see the beta version of This marks the start of a phase in which we will continually add content and features to the site, making use of the tools and processes we have been developing since the…

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  • Setting up a cost effective user research lab

    10th December 2014 by

    Our user research / usability lab is very simple and cheap solution for everyday activities – coming in well under normal costs. It is relatively portable,  procurement and health and safety supervision free and can be setup within minutes. We tested a number of more advanced setups based on Apple TV and/or Wi-Fi solutions but all of…

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  • Five principles for generating usable user research

    9th September 2014 by

    This is a post by Cat Macaulay, our User Research Lead and is part of our series on Standards & Guidelines Building a user research practice into a large and complex project like is a pretty daunting task. So as we start out on this journey, we wanted to try and give ourselves some…

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