• Consistent content style, saying goodbye to jargon

    27th August 2014 by

    This is a post by Rachel Caldwell, our Content Designer (NHS 24) and is part of our series on Standards & Guidelines Have you ever gone to a website looking for answers, started reading what’s there, and quickly felt like you need a translator to make sense of all the jargon? It’s a common complaint....

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  • Defining our work for standards and guidelines, an introduction

    11th August 2014 by

    This is post by Calum Shepherd, our Head of Digital Strategy and is part of our series on Standards & Guidelines The term standard  can mean different things when used by different people, so it’s important we are clear about our usage with you. We have opted not to use standards as a single way of describing material created...

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  • Alpha now available to Scottish Government staff

    7th August 2014 by

    This is a post by Tom Meade, our Programme Manager We’ve been working on an alpha release for the past 10 weeks, learning a lot along the way. So what is the alpha? Alpha is our way of trying to see if we’re doing the right thing for our users. It’s our ambition that overtime,...

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  • User testing in alpha

    2nd July 2014 by

    This is a post by Paul Wheatley, our Senior UX Designer With we have taken a user-centred approach to design. Practically, this involves a number of methods, but the most important is that we conduct regular testing with real users at least once every fortnight on an on-going basis.

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  • Our early thoughts on URLs

    25th June 2014 by

    This a post by Calum Shepherd, our Head of Digital Strategy. In the simplest terms a URL is the location of a web page that you visit in your web browser. Handily, if you ever need to visit that web page again in the future, you can use its URL to go directly to it. You may...

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  • Analysing what will be by David Bell, lead business analyst

    6th June 2014 by

    Business analysis is often at the forefront of major business and internet change programmes, but what role does it play in I’m one of a small team of business analysts (BAs) working within the programme. Within the early stages of the programme we have focussed on various aspects to help define what

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  • Why Agile?

    6th June 2014 by

    Why Agile? To a lot of people, Agile is just a fad, a new approach to software development that keeps post-it makers and whiteboard marker manufacturers enjoying the good life. It may work for start-ups, Google and Facebook type organisations but it won’t work here. It’s a passing fad like Six Sigma, Total Quality Management...

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  • myaccount – signing in to online services

    7th April 2014 by

    What is myaccount? myaccount will give people across Scotland a secure and easy way to access public services online. myaccount is designed for people who wish to use services – such as pay council tax bills or request parking permits –  from Scottish public sector organisations online, rather than go into a local office or...

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  • Scottish Wide Area Network (SWAN)

    13th March 2014 by

    What is SWAN? The Scottish Wide Area Network (SWAN) Programme is designed to deliver a single public services network available for the use of any, and potentially all, public service organisations within Scotland. The SWAN initiative aims to enable infrastructure and service sharing that will produce cost efficiencies and facilitate the creation of public services...

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  • What is happening around Data as a result of Scotland’s Digital Future: Delivery of Public Services?

    24th January 2014 by

    A Data Vision for Scotland in 2020 Why Now? There is a global data revolution taking place.  Every day the amount and range of data being produced increases and new tools and techniques are being developed to help us all access and analyse data.  More importantly, we are recognising the value of data to society...

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