SG Payments Alpha & beyond
12th August 2020 by Fiona MacLellan
Blog by Fiona Maclellan, Senior Service Designer, Product and Commercial Division. In 2019 we announced our payments project and introduced the team working on it. Since then we’ve not given you an update on this blog, but that doesn’t mean things have stood still. We’ve been busy building a prototype digital service, as an Alpha...
Discovering processes and tools that can help research and user-centred design operations
10th August 2020 by Stewart Hamilton
Blog by Daniel Migliorelli, User Research Lead, Digital Transformation Division. Historically, User Research has focused more on its work with primary sources (for example running interviews or usability tests) than with secondary ones (analysing data produced as a result of previous research). Although it’s common practice for Scottish Government and Digital, Data and Technology research...
Understanding Digital Transformation
6th August 2020 by Stewart Hamilton
Blog by Elaine Burgess, Service Owner, Digital Transformation Service. The world is changing at a rapid pace. People around the globe have become used to accessing the services they love at the touch of a button, from online banking to online shopping. This has raised citizen’s expectations about the services they receive from Government and...
Online behaviour during lockdown
29th June 2020 by Stewart Hamilton
Blog by Hazel Cargill, Digital Analyst, Digital Transformation Division. ‘Unprecedented’ may be the word of 2020. We keep hearing we are living in unprecedented times, with unprecedented demands on ourselves, as individuals, as family members, and as citizens in our communities. Demand on our Scottish Government websites could also be described as unprecedented, with more...
SG Payments – Beta phase
22nd June 2020 by Stewart Hamilton
Blog by Carron Macnab, Delivery Manager, Product And Commercial Division. Following a successful online bidder session on 31 March 2020, which saw a pre-recorded presentation delivered via YouTube (https://youtu.be/_kfhDy5IECE) and shared with a guest list of 130, a number of valuable inputs and questions about the technical and design-led approach of the Payments project were...
Discovery in extraordinary times
17th April 2020 by Enoch Kabalo
The Scottish Digital Academy recently hosted an online event to understand what people working in Scottish public services are experiencing in these extraordinary times, with the sudden need for lots of us to work from home. This event was part of our Agile Discovery helping us to understand the needs of our users. This will...
Tools and tips from a digital dad
30th March 2020 by Stewart Hamilton
Blog post by Jono Ellis, Lead Performance Analyst for the Digital Directorate…and a dad. I agreed to write a little blog post sharing some of the tools and ideas I am using whilst working from home before I was working from home AND also working as a part-time teacher for my daughter. Since everyone seems...
Payments Programme – Beta Partner Wanted!
21st February 2020 by Clare Mills
UPDATE 24/03/20 *Please note in light of Coronavirus (COVID-19) we have opted to hold the event online, with a change of date. As such, attendance will NO LONGER be limited to 2 individuals per organisation* The project is now looking to procure a partner to deliver the next (Beta) phase of the project and is...
Digital Identity Scotland – Working towards a prototype
4th February 2020 by Digital Identity Scotland
In this blog, Mike Crockart, Delivery Lead for the Digital Identity Scotland (DIS) Programme, provides an update following recent procurements and work which has begun on a prototype… “A reusable digital identity service will require the clear understanding, trust, and engagement of users. Our solution will be founded on user-centric principles reducing the need...
Digital Identity Scotland – Looking ahead to 2020
19th December 2019 by Digital Identity Scotland
In this latest blog we hear an update from Lesley Allen, Strategic Lead, looking back on the past few months and sharing our initial planning as we move into 2020. Welcome to our final edition for 2019 with all the latest updates on the Digital Identity Scotland Programme. Since our last blog in September, there...